360 media remote & Series X console

Hi Skweezle1st, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

As per checking, only the Xbox One media remote will work on the Xbox Series X console. For your reference, you can check this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like the PDP gaming media remote may not be fully compatible with the Xbox Series X console when it comes to HDMI-CEC function. One solution may be to try pairing the remote directly to the television, rather than the console, to see if that resolves the issue. Another option would be to check if the remote has any firmware updates available and ensure that it's running the latest version. If none of these solutions work, it's likely that the PDP gaming media remote is not designed to perform the HDMI switch function with the Xbox Series X. In this case, you may need to use an Xbox gaming remote that is specifically designed to work with the console.

Update to my last post:

If you have the current version of the Xbox 360 Dashboard, follow this command path -- System Settings > Console Settings > Remote Control

You will see 2 options listed: "Both Remotes" (allows you to use either the Xbox 360 Media Remote or a Windows Media Center Remote) and "Xbox 360 Media Remote" (sets the system to accept input from only an Official Xbox 360 Media Remote, or an Officially Licensed
3rd party equivalent.) Make sure your system is set to "Xbox 360 Media Remote" then exit out of the System Settings menus and try the remote again.

I hope that helps.

go to console settings and check to see which media remote you have selected as that might be the problem

Xbox Media Remote(new) walkthrough

Hello,

Thanks for the support message.

If the buttons are not working for your remote, please follow these steps below.

• Check for interference. Remove any objects that may block the infrared port on the remote or on the console. This includes metallic or metallic-painted faceplates on the console.
  
• If the infrared port on the faceplate is damaged, replace the faceplate.
• Put new batteries in the remote control to determine whether the behavior is caused by weak batteries. Remove the batteries from the remote control, press each button two times, and then replace the batteries.
  

More information on your issue:

Xbox 360 Universal Media Remote

How to troubleshoot your Xbox 360 Universal Media Remote

Should you have any other concerns, feel free to post back.

Cheers!