360 issues with Live/downloaded games

Need help please. My son has a 360 and today I signed up to Live Gold so he can play online/download games etc. I downloaded the 2 free games (MX unleashed and Red Faction 2). After waiting ages to download they both then came up with error saying "The game
couldn't start. Try downloading the game again"

Which I've done and same issue. Any suggestions?

TIA.

Thanks for the heads up

Sorry to hear you're having issues with downloading games on your Xbox 360 console. Here is a

link to the Xbox Live Download support page. Hopefully this will help troubleshoot your problem!

Sorry you're having issues downloading the game. Currently there is an issue with downloading items on the 360. Please keep an eye on the support page for updates.

support.xbox.com/.../xbox-live-status

Hi Cold,

Thanks for coming to the forums with your issue with downloading the game. You can use this guide for

troubleshooting game download on 360. Try this and let us know.

Thanks,

Brad

Hello kelvinrugerio,

Thank you for bringing this issue to our attention. Is this issue occurring on an Xbox 360, Xbox One or Windows 10 computer? Is there an error message that appears when attempting to install the game? If the game is for a console, Is the game on a disc or
is it a digital download? If the console is an Xbox One, we recommend utilizing the article entitled

Troubleshoot Game or App Installation Problems in order to resolve the issue. If the console is an Xbox 360, the article entitled

Xbox Live Content Won't Download will provide solutions for this issue. Be sure to let us know the results!