360 help!

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly try this troubleshooting guide to resolve the issue https://support.xbox.com/en-US/help/errors/xbox...

If that doesn't help, kindly try troubleshooting the device network https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't help, then you might want to perform an offline update on the console to refresh the OS.

You can see details on how to do that here https://support.xbox.com/en-US/help/xbox-360/co...

Estimado solo llega hasta la parte donde el perfil esta atenuado hago todo lo escrito, pero sigue sin bajar el perfil

This method is the only one that worked for me, good job!

Amazing! I'll give this a blast later and fingers crossed it works on mine too!!

Actually question for you. I've been wondering. Is there a chance it could be because my Microsoft email has two accounts? A personal account and a work account. I use the personal one for Xbox live. But whenever I login on a computer it always asks me which one I want to sign into. Is there a chance the Xbox goes to log me in, see's two accounts and gets confused and doesn't know what to do since there is no way to select my personal account?

And if that is the issue, how could I go about solving it? Obviously I can't delete my work account. That and I don't even know if that's the problem. But i've racked my brain over this for a long time and that's the only reason I could see for why it's not working.

Or is there like some way to get a hold of somebody at Microsoft who could personally look into the issue like the old days?