30,000 points for upgrade from 360

I upgraded to xbox one s from 360 and ensured I was signed up for rewards but on checking my account today (because I can't redeem minecraft code or buy any thing from the store - they said just keep trying by the way!) you don't appear to have a record
of my 360. The online support people said there are records of 360 transactions and live so you will know. Can you confirm when I will get the points.

Also can I use my old 360 2,100 points on xbox one?

Thanks

Steve

:)

 

Only received 30,000 reward points from a promotion offering 50,000

Hello, I only received 30,000 out of 50,000 Xbox live reward points from this promotion!

Xbox Live Rewards

 

for the 50,000 points upgrade (from 1 to 1s) promo, how will it know I am upgrading?

Xbox Live Rewards.

It says, order 1s from MS store, sign-in to console, and get 50000 points. Question is, how will it know I already have a 1 console and upgrading from it?

I signin from 1 and 360 currently. Need to know clearly if I will get 360-to-1 promo of 30,000 points, or 1-to-1s promo of 50000

 

Hello sterye,

From our FAQ:

When will I receive my Rewards Credits?

Your 30,000 Rewards Credits should appear as pending within 15 days of the date that your console ships for delivery.

Since your purchase was made recently, it is too early to see the Credits pending on your account. Since your 2,100 points are not Rewards Credits, we cannot offer a fully informed response on that issue. This forum is only for Xbox Live Rewards issues.