3 Refund Requests denied.

Please, please, please please give me my money back. I have been thrown around by EA, thrown around by microsft.

I have purchased an in game currency and didn't receive the items. Microsoft have said that its EA's problem, EA are saying its microsfts problem. I am with end now because I tried to buy more and still didn't receive them... so I have wasted about £160
on items I haven't received or gotten help from.

Your refund policy is shocking to say the least if not slightly illegal at the same time. I don't walk into a shop and buy 2 pieces of clothing and the shop turn around and say you can only return 1 item for a refund?? They have to by law give you your money
back.

Please help me out with this. Microsoft is a multi billion dollar company and you're stealing money from the little people.

I have responded to the emails of the refund requests I got denied, no answer!!!! I have posted on social media and no answer!!! I tried to calling but the robot on the other end of the phone just says please hang up after selecting a few options.

I can't select a call back, maybe you guys are sick and tired of dealing with me and have blocked my number but I really want my money back for items that I didn't receive. Like I said EA are giving me the run around and so are you. If I don't get the money
back then I'm going to trading standards and citizens advice because this is a lot of money to me.

:)