3 months gold subscription redeemed but never received.

I never got the email thats why i made this post and went though customer service to try and get it.

Hello VeaVictusOmen,

We have escalated this issue to our prize fulfillment team to investigate. In the meanwhile, have you checked your vault registered email address, and the junk mail folder of that email address? Many of these issues seem to arise due to users inputting a
different email than their normal contact address.

Hello VeaVictusOmen,

Our win fulfillment team has re-sent your prize email. They will also reach out to you via private message with your Vault code, to ensure delivery. You can access your private messages via the drop down menu that appears when you click your name in the
top right corner of this website.

its a green xbox live gold 3 months card so i can't use it to buy games in game purchases???

You can't buy games or in game purchases with a 3 Month Gold membership card.

But even if you have a subscription, you can redeem the card, and the card will "pause" your renewal payments for 3 months, and after the 3 months of the gold card are over, you start paying normally for your subscription again.

So just redeem it on your account, and you save 3 monthly Gold payments. And even if you have a longer subscription (like a 12 month subscription), it will "push back" the next renewal payment for 3 months.

So for example, if your next renewal were in November 2019, and you redeem the 3 Month card, you'd have to pay for the next subscription renewal in February 2020.

I signed up for a 3-month subscription on June 15, 2018, which indicated a promo would apply where I would receive a code for an additional 3-months. The code was never sent. I checked my email and my messages on Xbox. It was never sent. Customer Service
told me to post here to receive help.

The promo stated:

Buy 3 months, get 3 free

Purchase a 3-month Gold membership and receive a code for an additional 3 months delivered to your email address within 10 business days.

Offer valid from 9:00PM PST on June 6, 2018 to 11:59 PM PST on June 17, 2018, while supplies last. Available only in Microsoft online store in the United States (including Puerto Rico) and Canada. Offer valid for 3 month Xbox Live Subscription. After
your purchase, you'll receive a digital code at the email address associated with your purchase within 10 business days of promotion end date. Code must be redeemed by August 31, 2018. No reproduction of codes will be accepted.