3 month Xbox Live promotion problems

Purchased 3 months of Live during the June promotion and haven't received my 3 months free promo code. Had contacted Microsoft Support Chat twice and after promises of waiting a few days for it to come through they directed me here to the promotions team.

Support Reference No. 1431343790

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3 months Xbox Live Gold free

On 19 feb I've bought a 3 months Xbox Live Gold according a promotion that shoud gave me a new free 3 months Xbox Live.I haven't receveid anything yet.Please send me the Xbox Live Gold according Your promotion.

 

3 month promotion problems

I purchased on the US Microsoft Store site on June 15 and still have not received the free three months either. Terms and conditions said 10 business days until I receive the code. It has been well over this. I have contacted various customer service
reps with always being told they cannot help me and sending me to different reps. I even contacted via Twitter for help. No resolution yet.

 

Unfortunately, you will need to reach out to Xbox Support at
https://support.xbox.com/contact-us for assistance with this issue. I'd try the callback option and quote them your support number.