3 month payment card cannot add because of declined membership

I have a PPC for 3 months, but cannot add the card to the account because I have a declined membership on my account. What is your policy

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Xbox Live Gold Subscription Issue

If this hasn't been resolved yet, simply go into the billing, manage payment options, click to edit the card, then save it. This will cause the card to get reverified in order for them to allow it for payment. The reason it was declined was they tried charging you $21 for something, but when it was received multiple times as declined/rejected due to funds, the payment method was locked and declined until it can be reverified.

 

Sorry to hear it. If you owe money (you can check at commerce.microsoft.com) then support will lock out your account. You will not be able to purchase or add new items until the amount owing has been paid off.

As this is a billing issue though you will need to contact phone support for more assistance. If you live in North America dial 1-800-469-9269

 

Basically you need a credit or debit card to pay off rhe balance owing then you can add the 3months intop of that

As per the terms of use you aggreed to

And only way to aolve it is to add a creditcard on console or call support like swmutches said

 

This is a total joke that my account auto renewed because I couldn't find where to shut off so now I owe money in not aware of and I can't use the card I bought or get back my money to pay for the debt. Microsoft is a major let down lately I miss the old
Microsoft that cared and helped out to fix things when they were wrong.

 

Sorry to hear it Xbox. If you have an issue with billing you should contact phone support for further assistance. If you live in North America dial 1-800-469-9269