3 Month Code for Groove Music Pass Never Came

I didn't receive my code for the 3 month extension to Groove Music Pass. Any help would be welcome, thanks!

:)

 

Subscribed to Groove Music Pass promotion, promo code never sent

Last month I clicked on an ad on Xbox One that offered a promo code for 3 months of Groove Music Pass after buying one month. I bought a month through the ad, the promo code never came. I have been waiting over a month.

 

I haven't received my Grove music for 3 months

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

 

Where did you sign-up for the Microsoft Groove promotion? Was it on the Xbox One dashboard, or was it through Groove's website or the Windows Store on Windows 10? If you signed-up on the Xbox One dashboard, you came to the right spot!

If you signed up through Groove music's website, or through the Windows Store on Windows 10, please drop a post over in our Groove Music Support forums so
the proper team can assist. We're able to help out with promotions ran through the Xbox One dashboard, however any promotions outside of that we don't have access to unfortunately.

That clarification will help us narrow down the next steps. Keep us posted!

 

It was through the Windows Store. I was just told to post something here, but I'l head over to that link... Thanks!

 

Feel free to keep us posted! You should receive an email with the promotional code, however we unfortunately do not have visibility on email promotions.

Thanks for posting.