3 day old series x controller broken - have to return before replacement sent!

It's actually normal for you to have to send the device in before it get replaced

I donno how you don't know.that

But I don't think you realize the issue

Yes they do sell them separately but that's has nothing to do with your issue

If you are doing an store exchange you MUST return EVERYTHING including the console or you do a warranty repair which case you have to send the controller in for replacement

That's how exchanges actually work

Unless you bought the controller separately you can't get a seperate store replacement as it's a different sku which is bundled not retail

They cannot rma replace a retail sku

They have to rma a console sku

Please keep in mind those timetables aren't guarented with the current world crisis

I don't think you fully understand how Amazon works

When they replace something it's the same SKU or give you a full refund

You get the WHOLE complete package as long ss you send it back unless you pm the seller privately and they may just send you one from their own warehouse and yes I've done it before if it's small and replacablr you never get a different

I ordered clips for my helmet or I warrantied battery pack

I once rmaed a screen protector thar had the right SKU but was mislabeled

The company after 3 tries just told Amazon to replace the whole stock since it was wrongly labeled and sent them a whole new shipment with the right SKU and yes the sku is important meanwhile they private shipped me something from their own warehouse

Either way the moral of the story they don't change skus

For good reason

A console sku'ed controller cannot be resold as a retail

So if they send you the retail then they need to send the console controller back and they will get a console sku controller not a retail therefore they can't sell it

You can do the normal warranty proccess to not send the whole console off but then you are replacing it within the warranty proccess and no company will see you anything without a return first

There will be billions lost if anyone could do that

Would you like it if someone moved into your house without paying for it ? I think not

You should note thqt right now it's not ordinary times

Replacing things does take time and since the global chip shortage they cannot eeplace anytime at the the retail level at a timely manner

Hence why you would have to return the whole console for a refund

.

Or do what support old you and do the warranty proccess

If you had bought a controller separately that would be a retail sku not a console.sku then you can ask for a retail exchange controller to controller but since you havr a console.sky you must return the console.and if they don't have any spares you gotta take a rrturn

Or replacement using the normal.warranty proccess

There is no avoiding it and the chip shortage won't end till summer 22 according to amd

I sent in my day one edition controller to be fixed the outside shell wasnt *** in properly. The "repaired" one I got back was also faulty. The joysticks click when moved. Isn't that something that should be checked before shipping?? Do I have to wait another
2 months to get a broken controller sent to replace my broken controller??? Frustrated...

K but my (broken) series x I bought brand new that you guys sent me isn’t available for refund or replacement. If you send me a broken console I should get either of those.

I have no problem with the standard series X and X box one pads

but my Elite Series 2 has a lot of stick issues and the tension tighten tool

thing was not in the sealed box with the new core controller

despite it being on the box it should be include, my pad replaced

the broken Black one which came with everything but broke the

next day I am hoping the Elite Series 3 is better, it would be nice

if they did a version with advanced chat audio and EQ like

one of the Branded Licenced controllers do, but hey gone off topic a bit.