3.5 mm Headset

• Disconnect the headset or unplug the headset cable from the bottom of the controller, and then reconnect it firmly to the controller (in the expansion port for a headset or the 3.5-mm port for a 3.5-mm chat headset).

• Make sure the headset is not muted. To do this, check the mute button on the headset controls. (For a headset, the mute button is on the left side of the connector that is plugged into the expansion port of the controller. For a 3.5-mm chat headset, the
  mute button is a slider button on the front of the audio controls that are in the middle of the headset cable.)

Razer Kraken Pro 2015 headset is the PC version and they have a 3.5 mm jack so yes they should be compatible with the new xbox one 3.5 mm controller.

Hello again,

If you have an Xbox One Wireless Controller with a 3.5-mm port, you can connect a headset with a standard 3.5-mm jack directly to the controller. (The 3.5-mm port is a small circular port on the bottom of the controller.) Find out how to adjust your
audio settings at Use the Chat Headset with Xbox One. For more information on 3.5-mm standards, see Standards
for audio jacks, below.

Hope this helps

To answer your question yes, but please read the whole post: Turtle Beach said:

Please note that you will need to connect this headset to the stereo outputs from your TV or audio receiver for game audio and use the Kinect® for game chat with Xbox One.

www.turtlebeach.com/.../344

Microsoft says:

The following 3.5-mm audio headset types are supported:

A single 3.5-mm audio cable headset.

A dual 3.5-mm audio cable headset with 3.5-mm CTIA audio cables.

A headset with chat audio provided by a 3.5-mm audio cable and game audio provided by a separate cable with RCA or optical connectors. (Only chat audio will be enabled through the Stereo Headset Adapter. For RCA/optical connectors [game audio], follow the
manufacturer’s instructions to connect to the console.)

An Xbox 360 Wired Headset with a 2.5-mm audio cable. Connect to the Stereo Headset Adapter by using the 2.5-mm-to-3.5mm adapter that’s included with the Xbox One Stereo Headset Adapter.

See:
support.xbox.com/.../stereo-headset-adapter

Are you sure the headsets are 3.5 mm?

Maybe That its the problem