2nd Suspension?

Let me start by waving my flag a bit here and playing the long term customer card. I started using the Xbox live service back in 2003. Then, after buying myself a 360 in 2005 as a Christmas present, I became a regular user of the service. Since then, I have
spent well over $15,000 on products, games and the service itself. I have over 300 downloaded arcade titles and dozens of full blown games purchased on my account. Not to mention the extensive collection I have on disc, I have been a avid supporter of Xbox
and Microsoft during this recent bout of console wars since jumping ship from the PS2. Now after introducing myself as that guy I must address a problem. It is a problem. I have been suspended for the second time. I have never modded, used illegal cheats or
sold such things. I have never gone against the terms of service. I am probably the only person I know who has read them. My suspension is a result of errors in your customer service department and I cannot be the only one feeling the effects of it. I have
had HORRIBLE experiences with your customer service and I have even been interviewed for a position for the Enforcement Team as a result of the last time this happened as I took upon myself to try to fix the problem from within but I just couldn't work for
you people. Both your choice and mine. Here is the problem in detail. Keeping in mind that this same thing happened years ago and I strayed away from the service for a bit as a result.

I primarily use prepaid Xbox cards to pay for the LIVE service and the games I buy from the marketplace. I have never had a problem using them and everything always goes through as planned and we are all happy. My father, being the kind gent he is, decided
he wanted to gift me some games and pay for some of my LIVE service. I of course accepted, though giving him the warning, that I had used a debit card on your service before and it eventually became a mess. Well here we are again. He bought me a month of Xbox
Live and I spent about $20 on some DLC and everything was fine. Here we are two months later and his account is overdrawn and I am suspended. You would think, to avoid this remove the card from my billing info once we are through making purchases and you would
be right. That IS what I did. For some reason it didn't take and after trying it again I recieved error messages that I couldn't remove the card from my billing info. Red flag #1. So I made sure that we didn't have it set up for recurring payments. I did that.
though the setting never changed, no matter how many times I updated it. Red flag #2. So all I could do was sit back and wait to see if history repeated itself and it sure did. I am now suspended and my Dad's account is overdrawn because YOU, Microsoft, have
charged me for Live and are now holding my account hostage for a overdraw in that account until I can pay twice the monthly fee to unlock it.

Any sane, reasonable person would assume that if the transaction could not go through, the account would revert to a Silver membership. Obviously that is not what happened here. I would not be so angry if I hadn't seen this coming and tried my best to fix it.
I realize to some, that $10-$20 is not that much. To me it is. I am 27, married, and run a farm. I have no extra money right now, which is a null point anyways because literally all of my extra money goes to you guys.

I would really like my account to be reverted to Silver at least until I can pay for the Gold service again. I am not making idle threats about jumping to Playstation or anything silly like that. I love your products, games and your service. I argue all the
time about how much better Xbox Live is over PSN. I simply do not think someone should be suspended for being broke. Especially if they tried to curb the problem. I would like to mention I think it is a little shady that I couldn't remove the debit card from
my account and that I couldn't turn off monthly payments, but even that isn't stopping me from being one of your best customers. I broke no rules and would like my suspension over turned.

Thank you for your time,

[Mod Removed]

:)

 

2nd playthrough

I only did the main story with 3 others no break on my day off check my achievements

 

2nd playthrough

thats with grinding to level up too probably. so gonna have to call BS on this.

 

Since this is a billing issue, you would need to contact support directly. 1-800-4my-xbox if you're in the US/Canada

It is not possible to remove a card while you are on an active gold subscription. It is also up to you to make sure auto-renewal is turned off. If you can't do so via the website, you would need to contact support and they can turn it off for you.

 

I appreciate your input, but did you not read my post? I tried relentlessly to turn off auto-renewal and I was met with the same error messages that I got from while trying to remove the card. The only reason I see this as a problem is because I took all
necessary steps to prevent this on my end. This should never happen. If the gaming industry wants to be taken as seriously as the rest of the entertainment industry, the customer service needs to step up.

 

I did read your post and as I said, if you couldn't turn it off via the website, you should have contacted support and spoken to billing at that time to make sure everything was turned off.

 

Follow up. I spoke to Shane on the phone from customer service. Not only did he agree with me, but he lifted my suspension and righted various other wrongs.