2FA - Email address problems

Discus and support 2FA - Email address problems in XBoX Games and Apps to solve the problem; The email address linked to the xbox account is not recognised when we try to set up a 2FA account. There are two gamer tags linked to the xbox, if we... Discussion in 'XBoX Games and Apps' started by Tinylo, May 11, 2020.

  1. Tinylo
    Tinylo Guest

    2FA - Email address problems


    The email address linked to the xbox account is not recognised when we try to set up a 2FA account. There are two gamer tags linked to the xbox, if we delete the one not in use (it has the same email) will it delete the whole account? Is there anyway to
    change the email linked to the xbox without losing all the existing game play stored? E.g. skins on

    :)
     
    Tinylo, May 11, 2020
    #1
  2. Nursemorph Win User

    Account Perso

    Well, you could try the account recovery form:

    https://account.live.com/acsr

    I thought you needed the email address but it says "email, phone or Skype" so it may be possible, though not if you have 2FA enabled.
  3. Francia J. Win User

    Why can't I send emails is my account just not working

    Can you please send a screenshot of the issue that you're experiencing so we can check and validate what is causing the issue? Please hide any personal information such as your email address on the screenshot for your security and privacy.

    If there is a 2FA you need to sign in to the email or phone number that you used in setting up 2FA, if this is an app, you need to sign in from there. You should see it when you're on the process of signing in to your Activision account.
  4. Tezzarrific Win User

    How can I recover my account if my number is deactivated for 2fa

    you should always update account phone numbers as soon as you know they are to be changed, also setup alternative recovery email addresses and make a note of the account recovery code. support are not able to assist due to 2fa as they cannot access that.
  5. WPAK Win User

    Problem with email address

    Hi there,

    Each Xbox Live Account will need it's own unique Email address.

    When setting up a Family you are basically grouping different Xbox Live Accounts into a small group. For example when adding child accounts too, both parents can see and maintaing the child accounts. For some additional information this link may help: https://support.xbox.com/en-US/browse/xbox-one/security

    If you have any questions just let us know
  6. Kiesey Win User

    email address problems

    Try deleting the account, instructions
    here
    and then downloading the account again with your current info.
Thema:

2FA - Email address problems

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