25$ gift card for annual groove subscription

xbox support reference # [Mod Removed]

I purchased a year sub of groove music pass on may 23. today, may 31 I received an email stating I was gifted 25$ and to click a link to attain said gift. The link leads me to the microsoft page where you input 25 digits codes but all the numbers show as
00000-00000 etc.

Ive already been in contact with xbox support and have been notified this is how to have this resolved.

:)

 

Groove Music Pass Compensation

https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

I pre-paid for an annual Groove Music Pass. What were my options?
Your recurring annual Groove Music Pass continued through December 31, 2017.  If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from December 31, 2017 onwards (if we were able to issue
a refund to your credit card/payment instrument on file). If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.  

If you cancelled your annual Groove Music Pass subscription before December 31, 2017, then:

• If you cancelled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If we couldn’t refund your payment instrument on file, we
  provided 120% of that amount in Microsoft gift card value.
• If you cancelled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, Microsoft provided 120%
  of that prorated amount in Store credit.

I was a monthly Groove Music Pass subscriber. What were my options?
If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from December 31, 2017 onwards (if we could issue a refund to your credit card/payment instrument on file). If your payment instrument
on file does not support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card

 

XBOX Live Gift Cards

Hi All,

Forgive my ignorance, but my wife just bought $60 gift cards that certainly appear to be for a 12 month XBOX Live Gold Subscription.

Our intent was to buy gift cards for my nephews that they can spend whatever they want.

Do the gift cards have to be spent on the Gold subscription, or can they be spent elsewhere?

 

Hey there Poison Breed!

I'm sorry to hear about the frustrations. While we can assist with some promotions, when it comes to Groove Music promotions, we're limited to things that are done via Xbox Live messages. As you received this in an email, you'll want to check with the

Music, Movies, & TV forum for assistance. We don't have any information on promotions done via email/website and are unable to help.

Apologies for any inconveniences this may cause.