24 hour communication ban not lifting

EclipticH0riz0n · Jan 8, 2019

Okay, so yesterday I received notice that I was being issued a temporary communication suspension because I sent a child a message that upset them. Okay, whatever. I've waited it out, but would now like to play and talk with my friends. However... the ban
hasn't lifted. I can't send messages on console or via the app. Supposedly it was supposed to lift just after 6 p.m. January 1st. It is now going on 8:15. I want to know what's happening and WHY I haven't gotten these abilities back.

And before anyone tells me to check my enforcement page

:)

EclipticH0riz0n

Thank you so much for your help and quick response! Worked perfectly and I can speak with my friends again! I'd already spent like an hour digging my way through other forums with no luck or advice other than "just wait" since I would have no way to contact
Xbox Live Enforcement.

I'll def be more careful with my messaging in the future.

Thank you again!!

XBF Jasmine Z

Hi EclipticH0riz0n,

No problem! Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue
has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel
free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

Njal the Blue

Try removing your account of the Xbox One then doing a power cycle, by holding the power button for 10 seconds till fully shut down. Leave off for 30 seconds, power back on and add your account back on.

Forums and Support, have no access to Enforcements systems, so could not tell you any information on your suspension.

XBF Jasmine Z

Hi EclipticH0riz0n,

Thanks for reaching out and keeping us updated!
We apologize for the inconvenience this may have caused. I would say to go on the console and check the enforcement history there. Also, try to
remove the profile then
power cycle the console,
Afterwards, add the account back onto the console.

Side Note:
It is very important to make sure you know the primary email/password to the account before removing it from the console.

To check the email being used
with the gamertag, go to Settings > Account > sign-in, security & passkey;
in middle column at the top it will say "show on home"
if it is checked it will rotate from gamertag and email on homepage. If it is not check marked, it will show in this box.

I hope this helps!

Geth

If the ban is 24 hours or less, the ban will be lifted before the appeal is done.

24 hour communication ban not lifting