220V Power supply

Visitor86 · Sep 8, 2014

I need purchase new power supply unit original compatible with my region, I try to order new one from myservice.xbox.com but I find just replace choose.

Can anyone help me how get new original one

:)

Hollowman63400 · Sep 8, 2014

220v Power Supply

Hello Guys,

Here are my news : I ordered the PSU on 31st of January 2014 and I still did not receive anything and did not get new from Microsoft. I contacted them 5 times, they always told me they raised my problem to another department that would contact within 5 days
but it has been 24 days and nothing.

This morning I contacted them again like every monday and the new is that they want a proof that I paid... They took money on my bank account on 3rd of February and they are asking for a proof of payment (the girl told me via chat). So this girl should send
me a mail to which I should reply to give my proof of payment but I did not receive any email. Microsoft has the *** support I have ever seen. It is such a shame to be incompetent like that.

My advise : Don't buy an Xbox one because if you get an issue with it, it will be a mess for a while.

ittvane · Sep 8, 2014

220v Power Supply

I also had a chat with support.

They gave me a tracking nr (12 digit tracking nr) and told that the carrier is DHL. However, the DHL system could not find that tracking nr. XBOX support told me that the shipment is with DHL since 2014-02-04, should wait and try checking back later on these
sites.

Mister Quimby · Sep 9, 2014

Hey there Visitor86!

I would definitely reach out to our Phone Support from our Contact Us page. They should be able to help get you sorted or pointed in the right direction.

Danno McK.

The official source is from Support; call and ask them.

jartoo1984

I am from Czech republic, my xbox was bought in USA(APO) . There you can read the solution - you can get the power brick for free - original item from MS support. Don´t buy any chinese fake *** .. IT took one Day!!! (MS support is one Prague, for Czech guys
- could be so fast). Write PM, or read it. - console-forum.net

ittvane

Hi All,

@Final Rebell: it will work fine in Europe and all parts of the world. The only thing you need to pay attention is that you order the EU power supply. Regarding the 50/60hz issues, most TVs with 50hz in Europe are capable of 60hz as well. The latest issue
- which was solved with the lates update - was the stuttering when you watch TV though the box, was because TV broadcast in Europe is 50hz. Games can be played in 60hz (even on my 6 year old TV).

Regarding the questions about registering, ordering and paying from a not supported country is possible. I did the same thing. If you buy the power brick (so not replace with warranty) you can buy it with a credit card and ship it to a not supported country
as well.

I am from Hungary, and bought a replacement on myservice.xbox.com and paid with my hungarian credit card and got is shipped to Hungary. It took about 5 working days after the order/shipping confirmation until the package arrived (via local post). No tracking
nr received in separate email, I asked for one from support but could not track it nor at DHL nor at the local post.

However, I would still advise you to get in touch with support after you pay, so they double-check and give you some proof that it was shipped.

I hope you receive your PSU soon.

(with all these military APO box issues, I really don't understand MS. They said that always online requirement was removed mainly because of the US soldiers accross the world, but they don't seem to care too much about letting them use the console....maybe
this should be highlighted and picked up by someone like MajorNelson, then sg could happen in the future)

PSX04

how much you paid guys for the original power supply that you bought from Microsoft support

ittvane

Hey Guys,

forum was down all week, so I could not post.

I have received my PSU on Monday, delivered by local post office (MPL Hungary) at the end.

I have ordered on Tuesday the previous week, got the shipping confirmation the same day. So it took 5 working days, no tracking nr received (the one received from support on chat was useless).

The "from" address was Germany, however there was a note on the package that it should be returned to the Czech Rep. (European Service Center).

So instead of buying a 3rd party PSU (those are extremely loud, and have not the same output Amps and Watts as the original), just order a replacement accessory from the mysevice.xbox.com site.

I hope you all get yours fast and can jump in.

*Edit: sorry this does not answer how you can order one if you are stationed overseas. It might work if you find someone in your town, to who you can get it shipped.

220V Power supply