20th Anniversary Xbox controller losing colour on the grips

Dubble JD No7 · Jan 6, 2022

Hi there, I purchased the 20th anniversary xbox controller for my brother for Christmas, he's hardly used it and already the green grips are starting to lose colour, they're going like a pink colour, I've tried finding the right department to contact about this but I'm going around in circles and can't find the right support.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Unfortunately to my knowledge you won't get a replacement special edition controller if you request a replacement as Microsoft would replace it with a regular one. I'll suggest getting a controller cover off Amazon or any other third party store. I know it isn't the best option but it helps.

PsychedelicFuzz

This is possibly the worst, yet more comical “solution”. You are advising they purchase it from a retailer other than have the OEM Company replace this defect in a $79.99 product, that has been used for less than a month. …Yeah @ OP, Just go get one from Amazon and return the whack one. That’s what this solution is basically saying. They are easier to get help from than Microsoft apparently? Idk… But this advisor seems to think Amazon should be responsible for Microsoft’s own product. I would personally find my way up the chain… and show the Advisor’s response… I feel like you could get an upgrade or something, for such genius advice.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jodi

There are two types of grips

Do you mean the one that has the plastic grip? (like the one available on the newer Xbox series X/S controllers)

Or the more soft grips? (available in the Xbox elite 2 controller or some special edition controllers like the 20th anniversary controller)

What's the one that's causing you problems?

Or both are causing you problems?

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And, using a controller protector is not an option?

Ghost Type

I have the wireless dongle and am using an official rechargeable battery. I don't know. At this point, I'm thinking it's my controller. It's too bad since it's the 20th anniversary xbox series x controller.

T3chnlgydude

My favourite has to be the Halo 5 Guardians Limited edition controllers(I owned both)

The details and colours were amazing. Just a pitty it did not have rubber grips. That would've made it the ultimate controllers for me

20th Anniversary Xbox controller losing colour on the grips