現代戰爭2019更新後不能玩（ modern warfare shows ''missing dlc packs, please download and install''）

I'm not sure what's wrong then it works fine for me.

Hi there.

You can go in the in game settings and check the Game installs option in the general category. The required dlcs for modern warfare should say NOT INSTALLED. Also make sure Multiplayer pack, Special Ops Pack, Campaign Pack 1 & 2 are installed

Hi,

Thanks for your advice. I checked it before, all the Packs you mentioned had been installed, and the system shows all of these Packs installed. But it still can`t play. So I am not sure what the problem is, I know there are many Xbox players, even Play Station players got the same problem as me.

Hello @! I hope you're doing great out there despite the issue that you're experiencing.

With such issues, I would like you to check the game's Ready to Install tab for any downloadable packages. If they are already installed, please delete and reinstall everything then preform the following steps:

Power Cycle your console:

1. Turn off your Xbox by holding the Xbox button on the front of the console for about 10 seconds. The console will turn off.
   
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
   

Clear Mac address: Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Reset your console: Select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Give it a try and let us know how it goes!

I hope this helps you out!

Thanks,@XBF Houmaidi O.I tried the approach you suggested and something happened after resetting the console, I can`t play all the DLC of Call of Duty Black Op2(I check all my games with DLC to make sure the game is intact), and I still can`t play MW2019. So I ask Microsoft's online service in Taiwan(where I live) for an answer. They said there is a problem with the Xbox`s server in Taiwan recently, a lot of players report about their problem with DLC lost or can`t be found. My MW2019 problem occurred in early April, I guess it`s not related to the server problem. So currently I can`t tell your method work or not. But still thanks a lot. I hope ‪Activision‬ can fix this, I heard PS4 players got the same problem as me.

Hi there.

You can go in the in game settings and check the Game installs option in the general category. The required dlcs for modern warfare should say NOT INSTALLED. Also make sure Multiplayer pack, Special Ops Pack, Campaign Pack 1 & 2 are installed

Hello @benjaminyian! I hope you're doing great out there despite the issue that you're experiencing.

With such issues, I would like you to check the game's Ready to Install tab for any downloadable packages. If they are already installed, please delete and reinstall everything then preform the following steps:

Power Cycle your console:

1. Turn off your Xbox by holding the Xbox button on the front of the console for about 10 seconds. The console will turn off.
   
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
   

Clear Mac address: Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Reset your console: Select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Give it a try and let us know how it goes!

I hope this helps you out!