2017 rewards points not accredited

Hello aramirezl,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. In the future, if you would like to request a scheduled deposit, you may
do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. This means your most recent survey Credits will not be included in your mid-month deposit occurring this month, as they will not be processed in
time.

Hi SKATEPIPO160599. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts
the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
While their fix was able to let us make a deposit in June, they have not yet been able to provide us with a consistent solution to this error. We apologize for the inconvenience.

Translation: Hello everyone, this morning I filled out the questionnaire to get 250 microsoft points (provided that it is the first time), I would have to earn the points I have not yet been accredited, it is normal or is there something wrong?

Per the terms of the promotion, the points are not awarded until 3 days following the titles launch. They specifically mentioned RE7 and that would be around January 26th, 2017 (launch is January 23rd, 2017).

A reward member will respond to confirm the purchase and let you know if everything is going okay. The reward staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

This was from the transition FAQ:

What will happen to my Xbox Live Rewards Credits balance?If you have any pending Rewards Credits in your Xbox Live Rewards account on September 30, 2017, or if you are expecting your MyVIP deposit for purchases made in September, Xbox Live Rewards will convert
them into your local currency and deposit them in your Microsoft account by October 31, 2017. You will then have 365 days to spend that currency on items from the Xbox Store or any other successor store.

If we are unable to deposit into your Microsoft account for some reason, any undeposited Xbox Live Rewards Credits will automatically be converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from
the Microsoft Rewards catalog; provided you have not opted out of Xbox Live Rewards.

For the Microsoft Rewards program, I see where you can earn 1 point for every $1. I'm not sure if it's different in Canada. The program would only count any purchases you made after joining the Microsoft Rewards program which would have been October 1 if
you hadn't joined before. You can also earn points by using Bing to search and there are daily offers you can earn points from just by clicking on them.