20 % off gold

my gold membership running out and on my homescreen there was a promotional offer for 20% off of gold stating it would only cost £31.99 to renew. so i renewed and got charged full price of £39.99. false advertising or what! not impressed. please sort it
out!

:)

 

Live Auto-Renewal

I have Live Gold at 20% off for 12 months. Will automatic renewal be at 20% off or at the full price?

 

Problem with offer: 20% Off Gold + Free Game

Hi,

I had this offer come up on my dashboard to "Get 20% off Gold Plus Free Game" (Free game is 'Lovers in a Dangerous Spacetime'). I went through the link from the offer and it came to the gold subscription page with 1, 3 and 12 month options. I selected the
12 month option (it was still listed as $80) and then it came up to the payment confirmation screen, still listed as $80. I tried coming back in multiple times and also restarting the console but it continued to list it as $80.

Thinking that it would be applied behind the scenes I hit confirm but now I am seeing my order history show an $80 order and I can see a pre-authorisation on my credit card for the same amount. Should it have shown the discount at checkout and if so why
hasn't it? I also see that there is generally a wait time to get the game so I cant use that to verify whether it worked.

I applied for the offer on the 9th July but I can now see in my order history on the 10th July an auto renewal for 1 month. Seeing as my expiry date for gold is now listed as August 2017, did this 1 month go through in the background before the addition
of the 12 months or did it get added to the end and has it affected why the offer didn't work for me?

How can i fix this and make sure the in dash offer works. It still has 28+ days on the countdown, can I cancel the 12 month portion, stick with the 1 month for now and retry the offer in a few weeks? What do I do from here?

I can see that I'm not the only one who has had this problem with the discount not showing (Uh oh... that shouldn't have happened.), is there a problem with the offer at the moment?

Any help is appreciated,

Thanks.

 

You would need to contact support and speak to billing.
support.xbox.com/contact-us

 

Hey Sensi7571 -

Do you happen to have any screenshots of the offer? If so, can you please Private Message them to me? You can use any popular image hosting site (such as OneDrive) to host the image and then send me the link. You can send me a PM by clicking the little envelope
below my post.

Thanks!

 

I have the exact same thing. Mine is up for renewal and when I go to purchase it tries to charge me the full £39.99 so I return to the main screen. Xbox say it's offering 20% off but when it comes to it wants to charge me full price?