£20 credit in my child's microsoft account. Why can we not buy £15.99 xbox v-bucks with the...

Hey Jay

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with using the currency on your child's account.

We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.

I hope this helps.

The money is showing on the kids account and yes I have to approve purchases. When we go to buy something with V-Bucks we are prompted for a password, which we enter. Then nothing happens as he only has 100 V-Bucks in his account. The issue is
getting the credit changed into V-Bucks.

Hello Hev 157,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to buy V-bucks for another account. V-bucks is not an item that can you can purchase a prepaid code for or gift to another account. The V-bucks will need
to purchased from the intended account with currency or a debit/credit card. If you and nephew live in the same region, you can purchase a prepaid code for currency and have your nephew redeem the code. Your nephew can then spend the currency on V-bucks. We
hope this information helps Hev 157!

His account will have the $10 credit for Microsoft, then he will need to go t ok the shop in fortnite and use that to purchase 1000 v bucks. He then uses the v bucks to buy a battle pass

Hope that helps

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that your V-Bucks have not been claimed on Xbox. If you have redeemed a V-Bucks card through the Fortnite account on the back of the card and used the code generated to add to your individual Xbox account through Microsoft, but the V-Bucks do not show up on your child’s account on Xbox, you can try the following steps:
1. Check if the card was redeemed to the correct account.
2. Check if the V-Bucks are available on the account that redeemed the card.
3. Check if the V-Bucks are available on other platforms such as PC or mobile.

I hope this helps.