디비전2 크래딧을 잘못구매했는데 환불 어떻게 하나요?

Sorry to hear it. Did you buy the Xbox or the PC version of the game? You can double check at

https://account.microsoft.com/billing/orders. You can request a refund of the purchase at
https://xbox.com/refund

If you have trouble finding the game or processing the refund then please contact support at
https://beta.support.xbox.com

안녕하세요

윈도우10에서 무료로 표시 되어있는 게임을 다운로드를 했습니다

그런데 게임을 들어가서 로그인을 다 끝냈는데 오류가 뜨더라 요

이런 현상은 어떻게 해야 하나요?

그리 아침6시 사이부터 자 사이에 했는데도 오류코드가 뜹니다...

어떻게 해결하나요??

Hi I have downloaded a game that is marked free on Windows 10 But when I entered the game and finished logging in, there was an error. What should I do? And I got an error code even though I was between
6 am and midnight ... How do you solve it?

What error code does the system give you and witch game?

시스템은 어떤 오류 코드를 공하 마녀 게임을합니까?

Hi Pliant,

As Onyx stated it would be best to get with support. You can follow this guide to request a call back from support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi Williaman,

Thanks for reaching out to the forums. We are not sure what the issue is. Has your account been compromised? Did you accidentally sign in with a different account? If account has been taken over and everything is changed as in security information. We recommend
requesting a call from support to assist you.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

If you are unable to process a refund at
https://xbox.com/refund then please contact support for more help.
https://support.xbox.com/contact-us