2 Retro Rewards purchases not showing

Discus and support 2 Retro Rewards purchases not showing in XBoX Rewards & Social to solve the problem; Hello, I got the credit today for the 1970s purchase (MGSV: Definitive Edition on May 19th) , but I also bought COD: Black ops 2 for the 80s on May... Discussion in 'XBoX Rewards & Social' started by VortexWx, May 24, 2017.

  1. VortexWx
    VortexWx Guest

    2 Retro Rewards purchases not showing


    Hello,

    I got the credit today for the 1970s purchase (MGSV: Definitive Edition on May 19th) , but I also bought COD: Black ops 2 for the 80s on May 17th and GTA: San Andreas for the 90s on May 14th, neither of which are showing up for some reason. Can you please
    help? Thanks!

    :)
     
    VortexWx, May 24, 2017
    #1
  2. Tormaz
    Tormaz Guest
    Retro Rewards Not Showing

    Hello!

    I purchased almost $50 in backwards compatible games (pre-tax). It's been around 10 days and it's still showing "MY TOTAL REWARDS

    CREDITS EARNED:0" For the Retro rewards.

    Thanks.
     
    Tormaz, May 24, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Retro Rewards Not Showing

    Hello Tormaz,

    Apologies for the inconvenience. We have identified an issue with your Dead Space purchases that we are now resolving. You should see the completion of this offer within a few days.
     
    XBLRewards8, May 24, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    2 Retro Rewards purchases not showing

    Hello VortexWx,

    Apologies for the inconvenience. We were able to track down these purchases with the information you provided, and were able to quickly identify an issue that prevented these purchases from going towards the offer, which we are resolving now. You should
    see the proper progress show up within a few days!
     
    XBLRewards8, May 25, 2017
    #4
  5. VortexWx
    VortexWx Guest
    Thank you! They showed up yesterday and I got my 4,000 points, but I did not get my 1,000 bonus points. It shows up on the Retro Rewards page as earning 5,000, but I only have 4,000 on the My Rewards page. I really appreciate your help!
     
    VortexWx, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    2 Retro Rewards purchases not showing

    Hello VortexWx,

    Apologies for the inconvenience. We were able to track down these purchases with the information you provided, and were able to quickly identify an issue that prevented these purchases from going towards the offer, which we are resolving now. You should
    see the proper progress show up within a few days!
  7. VortexWx Win User

    2 Retro Rewards purchases not showing

    Hello ,

    Apologies for the inconvenience. We were able to track down these purchases with the information you provided, and were able to quickly identify an issue that prevented these purchases from going towards the offer, which we are resolving now. You should
    see the proper progress show up within a few days!
    Thank you! They showed up yesterday and I got my 4,000 points, but I did not get my 1,000 bonus points. It shows up on the Retro Rewards page as earning 5,000, but I only have 4,000 on the My Rewards page. I really appreciate your help!
  8. XBLRewards8 Win User

    Retro Rewards Not Showing

    Hello Tormaz,

    Apologies for the inconvenience. We have identified an issue with your Dead Space purchases that we are now resolving. You should see the completion of this offer within a few days.
  9. XBLRewards8 Win User

    Rewards not showing on site - Retro Mission

    Hello IRB,

    Apologies for the inconvenience. We have determined why this issue occurred, and have resolved it. You should see the completion shortly.
  10. XBLRewards8 Win User

    Rebel & Retro Missions

    Hello Ant Toe Knee 82,

    It looks like you are viewing our website in the US region. You will need to change the region to Canada via the green "Select Region" button at the bottom left of the Rewards website. The spending requirements for Canada are, from our FAQ:

    • Level 1: REACH YOUR LIMIT (UNLOCKS LEVEL 3) —Earn 5,000 Rewards Credits for spending at least $79 plus tax on eligible Games on Demand titles like Dishonored 2, Just Cause 3, and Far Cry 4 Xbox Store, and movies and TV
      shows like Fight Club, John Wick, Breaking Bad, and Sons of Anarchy from Microsoft Movies & TV.
    • STEP 1: SPEND $53 ON FEATURED TITLES (UNLOCKS BONUS) — Earn 4,000 Rewards Credits for spending at least $53 plus tax on featured Games on Demand titles in the Xbox Store, and featured movies and TV shows from Microsoft Films & TV.
      Featured content includes backwards-compatible games, and both new and 'retro' games, movies, and TV shows either from or set in the 1970s, 1980s, and 1990s. See Question 2 for eligible content.

    This means that you have not yet completed these offers, as your spending is beneath the amount required. Furthermore, in the FAQ for Retro Rewards:

    Backwards-Compatible Games: Xbox 360 titles purchased in the Xbox Store that are now available to play on Xbox One. You can see a full list of these games here.
    Please note that new titles are added to this page all the time; if you purchase one and don’t appear to be getting progress for it, please let our forum team know by posting here.
    Also, please note that if a backwards-compatible title is featured in a current Rewards offer, it will not be eligible for this Reward.
    Those titles include: Darksiders, Darksiders II, DEUS EX: HUMAN REVOLUTION, Fallout 3, Fallout: New Vegas, Far
    Cry 3, Far Cry 3® Blood Dragon, Hitman: Absolution, Just Cause 2, Mirror’s Edge


    This means that your purchase of Far Cry 3 and Just Cause 2 went towards only Rebel Rewards, and not both Retro and Rebel Rewards.
Thema:

2 Retro Rewards purchases not showing

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