2 questions exchange program/white spots on console

nova1989forums · Oct 29, 2014

Hi guys,

UPS delivered my replacement console this morning, unfortunately after opening I discovered a dent near the rear of the console(OCD). The side vent had a few scuff marks, so I was able to simply swap it over. Microsoft have told me to set up another
exchange once the old console arrives in Germany. The most alarming for me was when I unplugged the old console, I notice hundreds of small white spots(stains) that wouldn't budge. I don't allow anyone near the console as it is, nor do I use any polishes
on the piano black. Anyone else seen these before? I remember getting these on my laptop a few years back.

Also has anyone else used the advance exchange program before, how did you guys find it and has the console been reliable?

Thanks,

Nova1989

:)

ShaunPerry · Oct 29, 2014

Exchange Program/small white spots *2 questions*

I had a 360 repaired and sent back to me with the front plate damaged (Slim model).

I had to take photos of the box and console and email them off.

Ultimately, MS said it was UPS's fault, UPS said it was MS's fault.

Sounds like they sent a reconditioned console mate. The spots could be paint?

nova1989forums · Oct 29, 2014

Exchange Program/small white spots *2 questions*

Hi guys,

UPS delivered my replacement console this morning, unfortunately after opening I discovered a dent near the rear of the console(OCD). The side vent had a few scuff marks, so I was able to simply swap it over. Microsoft have told me to set up another exchange
once the old console arrives in Germany. The most alarming for me was when I unplugged the old console, I notice hundreds of small white spots(stains) that wouldn't budge. I don't allow anyone near the console as it is, nor do I use any polishes on the piano
black. Anyone else seen these before? I remember getting these on my laptop a few years back.

Also has anyone else used the advance exchange program before, how did you guys find it and has the console been reliable?

thanks

nova1989forums · Oct 29, 2014

Here's the spots I was talking about. I've had the exact thing with my old vaio laptop (piano black finish).

Any ideas? Surely my old xbox hasn't reached puberty!

http://postimg.org/image/ykpvlqfbx/

nova1989forums

Here's the spots I was talking about. I've had the exact thing with my old vaio laptop (piano black finish).

Any ideas? Surely my old xbox hasn't reached puberty!

http://postimg.org/image/ykpvlqfbx/

ShaunPerry

I had a 360 repaired and sent back to me with the front plate damaged (Slim model).

I had to take photos of the box and console and email them off.

Ultimately, MS said it was UPS's fault, UPS said it was MS's fault.

Sounds like they sent a reconditioned console mate. The spots could be paint?

nova1989forums

Thanks for the reply!

Yes when you go to the settings and see what it sees. I've got one small white spot constantly in the middle then when in the bottle right that flickers. Also when in black and white theres a line going across the middle of the box(what Kinect sees).

I don't want to exchange my console because I've only had the disc issue once and after reading everyone else's problems I hoping my console is ok!

DimRadar

You might be spot on. I'll exchange my power supply with my second console's power supply and see if the issue is the power supply. Thank you!

CapnPhoton

It sounds like the headset is not working. Depending on the store you got it from they may just exchange the headset and not have to return the whole console. When I got mine, the headset did not fit in the controller. It took the controller and headset
back to the store. They figured out that it was the headset that had the problem. They opened a headset box from the shelf and exchanged it on the spot.

2 questions exchange program/white spots on console