2 problems: Error and no Internet

Hi Susel Lee,

sorry to hear. Please check this
"error code d000-0185" and check for service alerts at Xbox Live status, If there are no issues maybe some ports at the router are blocked???

Hope this helps and please keep us informed

It seems as though you are having network issues.

Please follow the link for a network solution troubleshooter to get you back online: https://support.xbox.com/en-US/xbox-360/networking/connection-solution

Buenas tardes. Si tira algún error puedes verificar en www.xbox.com para solucionar el problema. Puedes tratar apagando la consola y el router de internet por 2 minutos y prender. Esto puede solucionar el problema.

[Translation - Good afternoon. If you throw any error you can check in www.xbox.com to fix the Problem. You can try shutting down the console and the Internet router for 2 minutes and turn it On. This can solve the Problem.]

Are you having problems with destiny, if you are please tell us what error codes are popping up. You can also see what problems destiny's having by downloading their app on ios or os

Thanks for explaining!

The Error matches with:

Router, ISP, or Xbox LIVE service problems - Internet Error: Your console is connected to the Internet but can't contact Xbox LIVE (Picture: The X between Internet and XBOX LIVE)