2 gamer tags with same email. Help!

This post is by our new gamer tag which we want to get rid of and keep our original one with all our data but it just continues to log us in with this new gamer tag and the old one seems to be lost apart from on the Xbox one.

Hey there ChromeStatue88.

The same Microsoft Account wouldn't be usable across two gamertags, it's like likely that you may have mistyped your e-mail or used a different e-mail for your original Xbox Live account. Have you had a chance to test different e-mail addresses?

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

You had to have used a different email for the new account. Its simply not possible to have two accounts under the same exact email.

If you tried it would say the account already exists

Hey StretchySalmon!

In all honesty, you're best bet is probably going to be to talk to Xbox Support. You can reach them:
http://support.xbox.com/en-US/ or at 1 (800) 4-MYXBOX (1 800 469 9269) I would recommend choosing the issue for 'My Account' and explain to them what's going on. It's possible there could be a typo
making a mess of things or that your account got split up somehow.

Good luck!