2 factor authentication, I can't access because I changed my phone number

Discus and support 2 factor authentication, I can't access because I changed my phone number in XBoX Games and Apps to solve the problem; I changed my phone number and it was under my old number. I forgot my password and can't receive the code sent to it because the phone number is no... Discussion in 'XBoX Games and Apps' started by Jmoore199, May 11, 2021.

  1. Jmoore199
    Jmoore199 Guest

    2 factor authentication, I can't access because I changed my phone number


    I changed my phone number and it was under my old number. I forgot my password and can't receive the code sent to it because the phone number is no longer in service. Is there any other way around this or a way to change the phone number? I still have access to the email on the account but just because I don't have the phone number I can't do anything. Please help!!

    :)
     
    Jmoore199, May 11, 2021
    #1
  2. XBF Meryem R Win User

    2 factor authentication, I can't access because I changed my phone number

    Hello, According to the explanation you have provided, I believe that you will need to submit an account recovery so that you can change your password and regain access to it. Click on this link and follow the instructions please: Help with the Microsoft account recovery form.
  3. Farscape247 Win User

    2 factor authentication, I can't access because I changed my phone number

    also note by doing the above you will most likely have to wait a while and remember alot of details and sometimes the account gets locked out, just a warning in case it does happen.

    it is the account holders responsibility to keep their security and account details up to date, as you must have known your service was ending then changing or removing the 2fa number should have been done at that point.
  4. KindGryphon Win User

    Someone stole my minecraft account, Is there anything I can do to block his access? I've already written to support but no one can do anything...

    it doesn't detect any problem, I have access to this account, but someone else is using it
    You can change your password and enable 2 factor authentication.

    If you have 2 factor authentication on it would require you enter a code that is sent to your cell phone number in order to login.
  5. khizar hasan1 Win User

    Minecraft account

    ive added my phone number as an verification and added 2 factor authentication

    now what do i do and still gives me an error
  6. LetMeInToTheGameIBou Win User

    I can't login or purchase another copy of Minecraft.

    I'm based in he UK and my phone number is from the same region. I've been able to use a code sent to my phone as a form of 2 factor authentication previously.
Thema:

2 factor authentication, I can't access because I changed my phone number

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