2 different accounts linked to 1 email, lost the account used to redeem a code for minecraft

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your account issue. Just a heads up that you cannot have 2 Microsoft accounts linked to 1 Minecraft or Xbox account. Which means that if you are logged in to the email that you have and is getting a different gamertag, this means that this email is being linked to a different Xbox account and you might be using a different email to your Minecraft account before.

It is possible that this was linked to another Microsoft account email and you need to check your other emails to see if those are linked to the correct Minecraft account. If this was through migration, try to remember what email it was that you used during migration.

If you forgot the email on that account, try to see if you can recover it here:

https://account.live.com/username/recover

• Thank you for the response.
  
  My account is not "lost". I can log into it on Xbox live and on the forum. (i posted this question from "account 2". I however cannot log into it on the Microsoft page, because it logs me into account 1, using account 2's email.
  
• If I use email 1 or 2 on Microsoft page, it logs me into account 1.
  
• account 1 email logs me into account 1 on xbox
  
• account 2 email logs me into account 2 on xbox
  
• I don't want account 2. but i want to use email 2 for account 1. for everything.
  
• Email 2 is not listed as an alias on account 1. but that's the email my verification code goes to from account 1 and 2.
  
• Anytime I use a code for account 1 or 2 it just logs me into account 1 on Microsoft.
  
• Even while on this forum for account 2, I click "my Microsoft account" and it take me to account 1.
  

That's because you used the account in Minecraft but not the account that redeemed the code, the code was redeemed in a different account and that's why it's not showing on your order history and you are unable to use it

When you redeemed your Java Minecraft on Mojang, you have gotten a 5x5 code to redeem Minecraft on the Windows 10 store.

This redemption is a separate service of your Mojang account, and it's possible to use a Microsoft Account email that is different from your Mojang account email.

Mojang (which gives you Java Minecraft) is separate from the Microsoft Windows Store App, which uses a Microsoft Account email when you redeemed that 5x5 code.

After redemption of that code, the Windows 10 Minecraft is tied to the Microsoft Account email you used on your Windows 10 PC. From then on, you don't really need the Mojang account anymore, if you only want to play on Windows 10. You will then get the game
from the Windows 10 store only, with the E-Mail account you used on the Windows 10 store during code redemption.

So make sure you are signed in with the Microsoft Account email (which might not necessarily be the Mojang account email) when you use the Windows 10 Store app to re-download your Windows 10 Minecraft again.

Since you say you redeemed the game already, you need to make sure you sign into your Laptop with the same Microsoft Account that you redeemed the game code with.

Start the Windows 10 store app, click on the three dot menu next to your account picture in the upper right, and go to your "Library".

There you should find Minecraft, if you did use the same Microsoft Account email on your Laptop that was used to redeem the game.

Try to remember, if you used a different email in the past, and if that might have been used to redeem Minecraft.