2 carte cadeau de 50.- [Translation - 2 gift card of 50.-]

aionasmo90 · May 2, 2019

Bonjours,

J'ai acheter 2 cartes cadeaux de 50.- Je l'es ai ajouter a mon compte. Au final je ne possède qu'un montant de 50.- car la 2 eme carte ajouter a ecraser la 1 ere.

Est-ce normal? si oui j'ai perdu 50.-

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[Mod Translation - Hello,

I buy 2 gift cards of 50.- I add it to my account.
In the end I only have an amount of 50.- because the 2nd card add to crush the 1st.

Is this normal? if yes I lost 50.-]

:)

XBF Amber M

Hi aionasmo90,

Thanks for reaching out to us in the forums for this issue. If I'm understanding the issue correctly, you purchased 2 gift cards and only the amount of one has shown up in your account after you redeemed the codes to your account. Did you happen to
receive any error codes when you attempted to redeem the second code? You may wish to try troubleshooting this with the following support article:

Troubleshoot redeem gift card and code issues

Should the issue still remain, then I would recommend that you
request a call back from Xbox Support for further assistance as we here on the forums sadly do not have the tools available to assist more directly with billing issues.

Give the troubleshooting a try and let us know the results.

I hope that this helps out!

Zulkir39

le montant maximum tourne autour des 60€.

la dernière carte cadeau de 50€ n'a pas pu etre activée.

La limite maximale du solde de ce compte Microsoft a été atteinte.
Profitez avant tout de la vie. Dépensez de l’argent. La limite maximale du solde de ce compte Microsoft a été atteinte.

[Translation - the maximum amount is around € 60.

the last 50 € gift card could not be activated.

The maximum balance limit for this Microsoft account has been reached.

Above all, enjoy life. Spend money. The maximum balance limit for this Microsoft account has been reached.]

PUR-CsvDepositLimitExceeded
jXZN+c3Jui96bD0kF2GzcY.7
2020/05/25 - 06:30:05 UTC

XBF Brad A

Hello Mickael,

Thanks for reaching out to the forums. We understand you are having issues with redeeming a code. We recommend going over the
digital code solution. Even way to request a new code if certain
criteria is met. Let us know how it goes. Also, check your
order history to see if code is redeemed.

Thanks,

Brad

SebastienDragon

Vous comprenez pas je peux l'acheter mais ma carte de 50 euro n'a pas été créditer sur mon compte x box

Translate:

You understand I can buy it but my 50 euro card was not credited to my Account x box

SLB4EVERPT

You need to contact official xbox support, use the Phone or Microsoft Support Chat option at
http://support.xbox.com/contact-us

They can investigate if is anything wrong with the code

2 carte cadeau de 50.- [Translation - 2 gift card of 50.-]