2% Back not working

Discus and support 2% Back not working in XBoX Rewards & Social to solve the problem; I made purchases in March and April but never received a credit rebate. 46de3b81-f8de-4f6a-a43a-bc82bdc04b5c Discussion in 'XBoX Rewards & Social' started by Johnny Ola, May 16, 2017.

  1. Johnny Ola
    Johnny Ola Guest

    2% Back not working


    I made purchases in March and April but never received a credit rebate.

    :)
     
    Johnny Ola, May 16, 2017
    #1
  2. BigPaulyPaul
    BigPaulyPaul Guest
    Back-Pat not working

    I purchased the free trial of Portal:Still Alive for the 360 off the Microsoft Store on my PC. It is backward compatible and I want to see if I like it on my Xbox One. I was told next time I turn my Xbox One on it should be in the Games & Apps section but
    I can't find it anywhere. Please help as I really want to play this after Turing Tests.
     
    BigPaulyPaul, May 16, 2017
    #2
  3. BigB EC
    BigB EC Guest
    Back-Pat not working

    Did you check the ready to install section?
     
    BigB EC, May 16, 2017
    #3
  4. Smwutches
    Smwutches Guest

    2% Back not working

    Support will check on your purchases from March, but April's rebates are delayed as they fix an issue.
     
    Smwutches, May 16, 2017
    #4
  5. Johnny Ola
    Johnny Ola Guest
    Thanks for the quick response. March's purchases totalled a little over $40 CAD.

    Also, GO PREDS! What a game last night!
     
    Johnny Ola, May 16, 2017
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Johnny Ola,

    Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer instead of MyVIP payback. As specified in our FAQ, you cannot be Rewarded twice for a single purchase:

    What type of Rewards can I earn?

    In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
    missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

    To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
    based on your qualifying purchases from the previous month.

    Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

    Regarding your April payback, apologies for the confusion. We have determined that a change in the preview program has caused an issue with MyVIP rewarding. We have delayed payback for April purchases until we can ensure that all our members are appropriately
    Rewarded. Once we can confirm that this issue has been resolved, we will process MyVIP for April and you will see the Credits pending in your account.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    2% Back not working

    Hello Johnny Ola,

    Since you opted in to the Simply Rewarding offer in March, your purchases went towards that offer instead of MyVIP payback. As specified in our FAQ, you cannot be Rewarded twice for a single purchase:

    What type of Rewards can I earn?

    In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
    missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

    To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
    based on your qualifying purchases from the previous month.

    Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

    Regarding your April payback, apologies for the confusion. We have determined that a change in the preview program has caused an issue with MyVIP rewarding. We have delayed payback for April purchases until we can ensure that all our members are appropriately
    Rewarded. Once we can confirm that this issue has been resolved, we will process MyVIP for April and you will see the Credits pending in your account.
  8. Smwutches Win User

    2% Back not working

    Support will check on your purchases from March, but April's rebates are delayed as they fix an issue.
  9. Johnny Ola Win User

    2% Back not working

    Thanks for the quick response. March's purchases totalled a little over $40 CAD.

    Also, GO PREDS! What a game last night!
  10. SwordofWhedon Win User

    fear 2 back compat not working and disc works on xbox 360

    Please try a DVD movie in the console to make sure the laser is working property. There are two lasers inside the mechanism, one forDVD and one for BD so Xbox One games would still work
  11. Christopher Revoredo Win User

    fear 2 back compat not working and disc works on xbox 360

    Hi there Minotaur welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Try the following:

    Open the Xbox Guide by pressing the guide button on the controller and select

    Settings.

    Select Network Settings.

    Select Advanced Settings.

    Under Change Settings select Alternate MAC Address.

    Select Clear.

    Allow the console to restart when prompted.
Thema:

2% Back not working

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