2 accounts. One email.

Discus and support 2 accounts. One email. in XBoX on Consoles to solve the problem; Hi, I somehow got two accounts under one email. I want my old game account back instead of the new one I am using. How do I fix this? Please help!... Discussion in 'XBoX on Consoles' started by Emmy31796, Aug 15, 2016.

  1. Emmy31796
    Emmy31796 Guest

    2 accounts. One email.


    Hi, I somehow got two accounts under one email. I want my old game account back instead of the new one I am using. How do I fix this? Please help!

    :)
     
    Emmy31796, Aug 15, 2016
    #1
  2. sillylucy
    sillylucy Guest
    Live account email

    Have you got this resolved? My sister just got an Android and is having a similar issue. We wrote on the tech support forums and are just waiting for a response. I guess I'll give Live a call tomorrow if I can't figure it out soon. We both use my sister's free account so we are having the same problem. So frustrating.
     
    sillylucy, Aug 15, 2016
    #2
  3. GT_614
    GT_614 Guest
    Live account email

    All

    I've had a live account for years now but when I set it up I used my gmail email. I also have an local free profile for my wife that I set it up using my Live.com email account. My wife's account doesn't have a Live gold pass so it's just a free local account. Recently I signed up for a xbox Live Music pass about a month ago and I've been enjoying it so far (gmail account)....so to the Issue.
    I just got a new Windows phone. All sync'd up and working with my live email account. My music pass though is not showing up for my Live account so I can't sync up my playlist and such. There is also no option to "log in" to your music pass as it uses the account the phone is already setup with which is my Live account.

    So how do I switch my music pass to be associated to my Live account? I've been trying for hours to just delete my Wife's free profile account so I can remove my Live email association but I can't figure out how. I do know that I'll have to change my XboxLive account name which is cool with me. But when I try to switch my account over it says My email that I want to use is already in used by a Xbox profile (Yeah, my wifes').
     
    GT_614, Aug 15, 2016
    #3
  4. ISirProdigy007
    ISirProdigy007 Guest

    2 accounts. One email.

    ISirProdigy007, Aug 15, 2016
    #4
  5. juan van Win User

    2 Accounts on one email.

    If you do not know the security question to the account, then you will need to make a new account.

    You can phone support in your area to see what other options you have but, with out being able to answer the security question they will not be able to assist you much, if at all.

    support.xbox.com/contact-us
  6. ISirProdigy007 Win User

    2 accounts. One email.

  7. LiamHaines1 Win User

    2 accounts on one email

    No i only want the one. Somehow he managed to use these same email address on two consoles and set up two different accounts or gamertags. So for example on fortnite he has one account on a shared xbox one downstairs with a battles pass paid for under the
    email address, and upstairs on his xbox one digital under the very same email address he managed to set up another account with a different gamer tag which doesnt hold his account and no battle pass.

    We’d simply like the one account.



    Does that make sense?

    Sorry, im not great with this.
  8. Ironwilled Win User

    2 accounts on one email

    Hi There,

    From what I know its not possible to have 2 accounts on the same email, because each gamertag is attached to a unique email address, so your situation might be a little bit different. I would recommend speaking with Xbox Support and go through the options
    until you can get a live callback. That will ensure that you can explain everything to the agent and make sure to give him the details regarding the gamertag and the email used.

    Link: https://beta.support.xbox.com
  9. MR1LDN Win User

    2 accounts on one email

    Hi,

    If you are referring to Microsoft account then Multiple Microsoft accounts with same email address cannot be created as far as i am aware.

    Best wishes,



    Xbox Ambassador
Thema:

2 accounts. One email.

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