1TB expansion port issue, console being sent in for repairs.

Discus and support 1TB expansion port issue, console being sent in for repairs. in XboX Insiders to solve the problem; I bought a seagte 1TB expansion card for my series X and it didn't work. The card isn't recognized by the concole. I followed the troubleshooting... Discussion in 'XboX Insiders' started by /u/HankHillsBastardSon, Jan 10, 2021.

  1. /u/HankHillsBastardSon
    /u/HankHillsBastardSon Guest

    1TB expansion port issue, console being sent in for repairs.


    I bought a seagte 1TB expansion card for my series X and it didn't work.

    The card isn't recognized by the concole.

    I followed the troubleshooting steps and that didn't help. I contacted seagate and the CSR had me do the same steps as the microsoft site.

    I took the card back and got a new one, didn't work.

    I'm sending the console for repairs. My concern is that there no way to check if the port is working without buying the card. What if a year from when you bought your X or S you buy a expansion card. Will microsoft cover it. Just a heads up. Hopefully i just had some bad luck here and it's only my console with this issue.

    submitted by /u/HankHillsBastardSon
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    /u/HankHillsBastardSon, Jan 10, 2021
    #1
  2. Lollamia Win User

    i cant connect to xbox live (wired)

    Greetings,

    HI'm sorry to hear you getting that Issue. If you are sure your cable in well known working one ,and Xbox , although , doesn't detect it , that indicates that your Ethernet port is faulty , and your console must be sent to Repair Center.

    Call Xbox Support to send Console to repair

    Regards
  3. LOWxONxHealth Win User

    internet connection jumps from wired to wireless

    Yeah-the ethernet port on my Gears console went bad and I sent it in for repair but it was under warranty.It works ok now.
  4. XBF Crystal P Win User

    No HDMI Feed

    Hi there Dalek,

    Thanks for the reply. I understand there is an issue with the Xbox HDMI port.

    • If the console is out of warranty, we can service the console with a repair cost.
    • If you open the console, the tamper seal will break. Microsoft will not service the console if it is sent in for repair.

    I recommend checking out this website for more information:
    Device service and repair    .

    Hope this helps.
  5. mlong000 Win User

    Controller dont keep conection

    It is a hardware issue. Sent my console in for repairs. They sent it back and the issue was resolved.
  6. Skeeter Quill Win User

    No signal to tv

    Are they replacing the console or simply repairing it?

    I would get in touch with support and ask for a replacement console as you have sent it on three times and keep getting it back with the same recurring issue.

    If they are replacing it. It must be your TV or HDMI cable that's providing some kind of feedback and blowing something in the HDMI port on the console.
Thema:

1TB expansion port issue, console being sent in for repairs.

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