1st Name and Last Name Greyed Out on the "Contact Support" Form.

WildMelonFarmer · Jun 22, 2016

This means you cannot access their contact support function. All my contact details are on my Account.

this is clearly a simple method of stopping most people from obtaining access to their support.

:)

WildMelonFarmer · Jun 22, 2016

Controllers not transmitting audio data

I am having the same problem. I have tried EVERY suggested fix.

I am returning My XBox to the store (bought by a member of staff).

I have been unable to contact XBOX support as the form does not allow me to add in my 1st or last name (greyed out by Microsoft).

So, Microsoft will have 1 X Box returned with the v. common mic problem!

BobBackwards999 · Jun 22, 2016

Cannot chat with xbox support because my name is greyed out

I'm trying to chat with xbox support. My first name and last name fields are greyed out and I cannot type my name in. My email address is present and correct. There is no way for me to contact support chat.

maxen · Jun 23, 2016

You should be able to update your contact details at
https://account.live.com as that is where those details should be getting pulled from.

However, if that does not work you can also choose to call them:
support.xbox.com/contact-us That link will give you the phone number and opening hours for your region.

maxen

You should be able to update your contact details at
https://account.live.com as that is where those details should be getting pulled from.

However, if that does not work you can also choose to call them:
support.xbox.com/contact-us That link will give you the phone number and opening hours for your region.

WildMelonFarmer

I am having the same problem. I have tried EVERY suggested fix.

I am returning My XBox to the store (bought by a member of staff).

I have been unable to contact XBOX support as the form does not allow me to add in my 1st or last name (greyed out by Microsoft).

So, Microsoft will have 1 X Box returned with the v. common mic problem!

Hakuteiken1

I have tried everything that it is suggested on the forums but nothing worked, as for the subscription to Gold it shows as active on the site but no elsewhere. And as for contacting support, I can't chat withe them because the boxes where my name and last
name should be are grey out and I can insert my name to move past that page to chat with a representative.

WittyMage8445

also can't use Microsoft support as first and last name boxes are greyed out 😡😡😡😡

totomototoness

None of the x-box support contacts seem to work for me, the 'enter name' sections are all greyed out and can't type anything in them.

1st Name and Last Name Greyed Out on the "Contact Support" Form.