15000 rewards credit for pre order

it has shown me with 2 out of 3 titles pre ordered on the xbox rewards pre order 3 games by December 31 for the past month and a half, I have pre ordered steep and resident evil and it still only show's me with 2 games pre ordered and not 3. I have pre ordered
5 games on the list all in correct time period and it is only showing two. I would like the 15,000 credits for pre ordering 3 digital games.

Thanks danny

:)

 

Never received my 15,000 credits for punch card completion.

the punch card for Xbox LIVE Rewards 15000 credits bonus it shows my pre-orders for Mafia 3 it shows my pre-order for Watch Dogs 2 but my pre-order for Dead Rising 4 did not register that's why I'm not getting my 15 thousand credits if you check my account
you can see I did pre-order Dead Rising 4.

 

Xbox reward punchcard issues

I have pre order 3 games that have now launched on my punchcard shows only 2 out the 3 but when i chech below games shows i have pre order 3 and not received the 15000 reward credit

 

Hi Voltronlions. The punches you've received is for STEEP and Dead Rising 4. Your Resident Evil 7 purchase will complete the offer. Since it doesn't come out until January, it did not punch your card, but should. We'll push this through. You should see Credits
pending by the end of the week. Thanks for your patience.