15,000 Rewards credits games on demand punchcard not received in the offer period

Discus and support 15,000 Rewards credits games on demand punchcard not received in the offer period in XBoX Rewards & Social to solve the problem; did not receive 15,000 credits for the games on demand punchcard offer between October 1st till December 31st in 96 hours... Discussion in 'XBoX Rewards & Social' started by HUZOMBIES, Dec 30, 2017.

  1. HUZOMBIES
    HUZOMBIES Guest

    15,000 Rewards credits games on demand punchcard not received in the offer period


    did not receive 15,000 credits for the games on demand punchcard offer between October 1st till December 31st in 96 hours

    :)
     
    HUZOMBIES, Dec 30, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Wwe 2k18 pre order

    Hello We1come2Rea1ity,

    The only way you could have received Credits for that purchase is the Games on Demand offer, which requires three eligible pre-orders within the offer period to complete. Since you do not have three punches on the Games on Demand punchcard, you did not earn
    any Credits. Additionally, since you bought that pre-order before you were a Rewards member, it is not eligible. Only purchases made while being a Rewards member are eligible for Rewards.
     
    XBLRewards8, Dec 30, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Missing out on rewards

    Hello BANZAI ZIG,

    Only pre-orders during the offer period are eligible for the Games on Demand offer. For example, from the FAQ for the current Games on Demand:

    How do I earn Rewards with the Games on Demand Pre-Order Punchcard?



    Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order each game before
    its shown release date to qualify. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

    Since your pre-orders have been outside of the offer period, you have not received three punches to complete any of the Games on Demand offers.
     
    XBLRewards8, Dec 30, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    15,000 Rewards credits games on demand punchcard not received in the offer period

    Hello HUZOMBIES,

    As was stated in the FAQ for this offer, you must make three eligible pre-orders during the offer period to complete this offer. Since your purchases were not within the offer period, you did not complete this offer.

    How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

    Earn 15,000 Rewards Credits and 5 MyVIP Gems when you pre-order three eligible (see descriptor in next question) digital Games on Demand titles in the Microsoft Store between October 1, 2017 00:00 UTC and December 31, 2017 23:59 UTC. You must pre-order
    each game before its shown release date to qualify. Please note that retail Microsoft Store purchases do not apply. Please visit     http://www.worldtimeserver.com or another world time
    database to determine local time.
     
    XBLRewards8, Jan 2, 2018
    #4
  5. Smwutches Win User

    Pre-Ordered Gold Edition of Ghost Recon and didn't get my 15,000 credits!!

    There were no offers to receive 15,000 credits just for preordering that game. If you preordered it digitally, it would count as a punch in your games on demand punchcard. You would need 2 other eligible purchases to complete the offer and receive the 15,000
    credits.
  6. Smwutches Win User

    Pre-order reward points

    There are no offers to receive credits just for preordering that game. If you preordered it on or after October 1, it would count as a punch towards your games on demand punchcard. You would need 2 other eligible preorders to complete the offer and receive
    the 15,000 credits.

    For assistance with the rewards program, it's best to post in the Xbox Rewards Questions support forum.
  7. XBLRewards8 Win User

    problems with my reward points still not received them after my pre-order

    Hello Vemonus Smithy,

    The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
    for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.
  8. Smwutches Win User

    I didn't get my points.

    There are no offers to receive 15,000 credits for preordering just that game. It would count as a punch on your games and demand punchcard and you would need to preorder 2 other eligible games to complete the offer and receive the credits
  9. Smwutches Win User

    Rewards no deposited for Resident Evil Biohazard Pre-Order

    There has not been an offer to receive 15,000 credits just for preordering that game. It has been part of 2 games on demand punchcard offers. In order to quaify, you have to purchase a total of 3 eligible preorders to complete the offer and receive the credits.

    For help with bonus content, you would want to post in the Sales and Promotions forum since that is not a Rewards program offer.
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