14 day Xbox live trial that came with Forza Horizon 4 bundle expired after only 5 days.

DavidLinge · Jan 30, 2019

Daughter bought me an Xbox One S Forza Horizon 4 bundle for Xmas. Redeemed 14 day free trial Gold code on December 25th, 2018 at 2 PM Pacific time. 14 day Gold expired after 5 days. Contacted Microsoft, and they were supposed to send me a link to send pictures
of the code, the box the Xbox came in, and the sticker with the store ID and bar code. 2 weeks later, still no link sent. Microsoft claims someone "stole" the code out of the sealed box. So, how could an Xbox purchased in October 2018 have a "stolen" 14 day
trial code that worked for 5 days expire after only 5 days of use? If the code was stolen and used, when I redeemed the code, it would have given the message "This code has already been redeemed". Microsoft claims it's Walmart's fault, Walmart claims it's
Microsoft's fault. Googled about this, and it seems the problem is widespread. C'mon Microsoft, send me the link and admit you screwed up. I have all the pictures you asked for. Send me your mailing address if you can, or if you are too lazy to do that, send
the link so I can send you the photos you requested. Been a customer since 2007, and not happy a long-term customer is being treated like this.

:)

ChiefJoboo

1. First see this page to make sure you have gold:
https://account.microsoft.com/services/

2. Then if you do, please remove and redownload your account:
http://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one And before you redownload it please turn off your console and unplug it for 30 seconds.

3. If that does not fix it please contact xbox support in a live chat to have them refresh your gold for you here:
http://support.xbox.com/contact-us

Otherwise, there's no possible way for a 14 day trial to expire in 5 days, unless you got a 48 hour trial and thought it was 14 days and got the time confused.

XBF Chris J

Hello there,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you require support, or would like to start a discussion, please create a new thread. We will be happy to help you there!

Thanks again

Joc Holliday

If you already spoke with support about the issue. There is really nothing that can be done. Understand you're frustrated and aggravated but stuff happens sometimes.

I would call or request a call back from support from the following links provide from the other ambassadors.

Onyx Is Here

Sorry to hear it. If your membership ended early then you'll need to contact support at
https://support.xbox.com/contact-us for more assistance.

siruznihadov

14 day Xbox live trial that came with Forza Horizon 4 bundle expired after only 5 days.
Daughter bought me an Xbox One S Forza Horizon 4 bundle for Xmas. Redeemed 14 day free trial Gold code on December 25th, 2018 at 2 PM Pacific time. 14 day Gold expired after 5 days. Contacted Microsoft, and they were supposed to send me a link to send
pictures of the code, the box the Xbox came in, and the sticker with the store ID and bar code. 2 weeks later, still no link sent. Microsoft claims someone "stole" the code out of the sealed box. So, how could an Xbox purchased in October 2018 have a "stolen"
14 day trial code that worked for 5 days expire after only 5 days of use? If the code was stolen and used, when I redeemed the code, it would have given the message "This code has already been redeemed". Microsoft claims it's Walmart's fault, Walmart claims
it's Microsoft's fault. Googled about this, and it seems the problem is widespread. C'mon Microsoft, send me the link and admit you screwed up. I have all the pictures you asked for. Send me your mailing address if you can, or if you are too lazy to do that,
send the link so I can send you the photos you requested. Been a customer since 2007, and not happy a long-term customer is being treated like this.

I redeemed the code on a brand new Xbox. I have the card here. One side has a code for a 1 month game pass, and the other side has a 14-day trial code. I spent 4 hours on Chat with MS, Did the redownload profile thing. And as I said, the rep I spoke with
said he could not do anything about replacing the 9 days of Gold I lost until I sent the pictures of the code card, box, and UPC code to the link he was supposed to send me but didn't. Very unimpressed with Microsoft's lack of professionalism and lack of customer
service.

[Mod Removed - Personal Info]

14 day Xbox live trial that came with Forza Horizon 4 bundle expired after only 5 days.