14 day XBOX Live Gold Pass region/language issue

Hello Ilyas,

It could be due to it being dispatched from Italy, and even if you were to switch your Xbox region to Italy, it wouldn't work. As the Account region is Austria. So to change your Account region you'll have to visit the Microsoft site on a Web Browser. (Keep
in mind, you can change your account regions ONCE every 3 months.) So do it at your own risk.

Another reason it may be due to Xbox Live Services, As of now of me writing this post, the services are limited as seen below in the image:



So once the status is active again, try to redeem the code again. Check Xbox Live Status here: https://support.xbox.com/en-us/xbox-live-status

Hey there



I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead andmake a new threaddetailing
your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Hi,

currently there is an issue with the xbox live services which also affects the redeeming of codes.

maybe this causes the problem that you've encountered.

for more information about the xbox live status see:

https://support.xbox.com/en-us/xbox-live-status

I have got the 1 month Game Pass and 14 day XBOX Live Gold Pass.

The Game pass was accepted and redeemed, but when I try the gold pass it always tells me

the Language / region do not match..

I live in Austria, but purchased the XBOX One X online on Amazon and it was dispatched from Italy.

I changed the region / language to Italy and now I get the message below.

Controlla le istruzioni fornite con il codice. Potrebbe essere necessario riscattarlo in un'altra pagina Web.

Translated : Check the instructions provided with the code. You may need to redeem it on another web page.

instruction on leaflet asks me to visit www.xbox.com/live/gold

Still the same..

Checked this as well https://redeem.microsoft.com

No luck. Any idea how to get it working..

Thanks

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!