14 day trial game pass ultimate not working

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Yes it does show. It's for the ultimate game pass but Says 14 day trial on my bank which I already have the game pass so I don't know why it sayd 14 day trial

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Gold and Game Pass (not Ultimate) can be available as 14 day trial cards and would not be the same as Ultimate. If you're buying a trial code and you're wanting Ultimate, you'll want to make sure it is listed as Ultimate. If you buy a code that is only
for Gold or only for Game Pass, you will not have all of the features of Ultimate.

Here's what I believe happened.

You had Ultimate, you added 6 months of Gold to it and it converted that to 3 - 4 months of Game Pass Ultimate. That conversion also cancelled your Gold. Which means when the Ultimate ran out, both Gold and Game Pass Ultimate ran out as well. So when you added the 14 day trial game pass to it, it did nothing as it is a trial subscription, it just gave you the 14 days Game Pass value you redeemed. If you don't understand it, please let me know