14 day trial doesn't work

Keep in mind that trials don't change your account status to gold. They just allow you access to some benefits of online multiplayer. So to make sure it's working, try playing online. Some trials will only work with the game they came with and they won't
work with all game modes.

The 14 day trial doesn't give you the "full" gold benefits.

Some games can't be played online with a 14 day trial card.

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Hey ButteryWaffle45! Unfortunately we do not have access to billing and subscriptions here on the forums. For further assistance, reach out to

support. Thanks!

Hi,

Before you contact phone support, you may want to test your connection to Xbox LIVE and if that doesn't work try to delete your profile (profile only), and then download it again. See if those steps work, if not, feel free to contact support.