120hz mode stuck at n 60hz monitor

Please provide us the make and model of your monitor

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

Does the console says unsupported or the display says it?

I can't find an in-depth specifications list for that monitor but I suspect either of the following may be the cause:

- The monitor's native refresh rate is 60Hz and the monitor then uses the Adaptive Sync to get the 165Hz. Xboxes can't utilise that so is retricted to 60Hz

- It has a 120Hz setting but it's not exactly 120Hz which the Xbox needs. Some monitors will be listed as having a 120Hz mode but it is actually 119Hz

It could of course be another reason but those 2 are the reasons monitors usually won't display 1440p 120Hz

You won't get 120hz, but the monitor should support 60hz.

Its the monitor, Nvidia G-Sync monitor's don't play well with Games consoles, pretty much all Nvidia G-Sync monitor's will not go beyond 60hz refresh rate when connected to consoles, it doesn't matter if it's a 120hz / 144hz / 160hz / 240hz / 360hz, you'll be stuck at 60hz

Freesync or Adaptive Sync monitor's are best for consoles to get 120hz,

if your only using a monitor for just console gaming only - Freesync monitor's,

if like me and gaming using PC and console on the same monitor - Adaptive Sync monitor's, ( Freesync and G-sync )

if your only using a monitor for just PC gaming only - Nvidia G-sync monitor's for Nvidia GPU's / Freesync monitor's for AMD GPU's.