12 Months Xbox Live Gold Promotion Issues

Hello,

I received an offer for 33% off of a 1 year Xbox Live Gold Membership. When I click the renew button, offered in the promotion on my Xbox dashboard, I was taken to the store. I purchased the 1 year renewal and was charged $59.99 instead of the $39.99 deal
that was offered. I reached out to Customer Support chat, and after more than 2 hours has gone by (4:41pm to 6:56pm), the rep was only able to refund my $59.99. I still have the promotion offer showing up on my screen, but I can't purchase the deal at the
price offered. Attached are a couple of pictures from my phone.





:)

 

1 year Xbox Live Gold - $36

xbox live 12 months gold subscription card gold pl eu us for 33$ (PL/EU/US)
Xbox Live - Buy 12 Months GOLD Subscription Card (Global)

 

Xbox One Live 12 Months ??

MS Store US says

Day One 12-Month Xbox Live Gold Membership - Microsoft Store

Day One 12-Month Xbox Live Gold Membership

For a limited time, get a Day One 12-month Xbox Live Gold membership and play Killer Instinct: Round One, with the exclusive Shadow Jago character. Includes commemorative card and case.

 

To add to this, the rep could not see the promotion due to it being available only through the Xbox Dashboard. When I purchased the 12 months, naturally the offer disappeared. But, after the rep refunded my $59.99, the offer reappeared. At this point I went
through the steps of trying to purchase it again. However, when I clicked the gold renew now button seen in the picture, it took me to the Microsoft store where I no longer had the option of purchasing Gold for myself. I was only offered to purchase it as
a gift.