12-Month Xbox Music Pass Product Code Expiration Terms of Service

Discus and support 12-Month Xbox Music Pass Product Code Expiration Terms of Service in XBoX Sales and Promo to solve the problem; During the 2014 Shop 12 Days of Deals I purchased a 12-Month Xbox Music Pass product key from the Microsoft Store which I never applied to my Groove... Discussion in 'XBoX Sales and Promo' started by Brian_06, Nov 2, 2017.

  1. Brian_06
    Brian_06 Guest

    12-Month Xbox Music Pass Product Code Expiration Terms of Service


    During the 2014 Shop 12 Days of Deals I purchased a 12-Month Xbox Music Pass product key from the Microsoft Store which I never applied to my Groove account. With Groove going away, the FAQ stated that keys not applied can be credited back to a credit card.
    After chats, emails and hours of speaking with Xbox support and also Microsoft support they have denied me a refund of my purchase price claiming that the code expired in October 2017. They know I bought it and they know the code has not been redeemed. The
    original email from the Microsoft Store does not state anywhere that the product key must be redeemed by any date. I searched the Microsoft site for terms of service relating to code expiration dates and didn't find a link. I have purchased other Xbox Gold
    codes when on sale and have used them years later and never had a problem when redeeming them. What is the official policy on the expiration of product keys for either Xbox Live Gold or Xbox Music Pass/Groove. Thanks for any info.

    :)
     
    Brian_06, Nov 2, 2017
    #1
  2. MarcelPijl
    MarcelPijl Guest
    Xbox.com web site error code: [Mod Removed - Please do not post your redemption codes publicly]

    Why this code does not work This is 12-Month Xbox Music Pass Product SKU: 74U-00090 Product SKU: 74U-00090 by Microsoft.com
     
    MarcelPijl, Nov 2, 2017
    #2
  3. rob_brum
    rob_brum Guest
    rob_brum, Nov 2, 2017
    #3
  4. Mister Cizl
    Mister Cizl Guest

    12-Month Xbox Music Pass Product Code Expiration Terms of Service

    Hey CarFiftyFour! Unfortunately if the code has expired we are not able to reactivate or replace it. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Cizl, Nov 3, 2017
    #4
  5. Mister Cizl Win User

    12-Month Xbox Music Pass Product Code Expiration Terms of Service

    Hey CarFiftyFour! Unfortunately if the code has expired we are not able to reactivate or replace it. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. Leo Invictus Win User

    Xbox Game Pass activation Issue.

    Howdy.

    One other possibility to consider: Be sure to check the product description at the vendor where you purchased the codes. Some of the 12-month Game Pass subscription codes work on a "12-month token" basis, and only one token can be active on a Microsoft
    account at a time. In the case of the 12-month subscription tokens, they do not stack.

    To my understanding, if your codes are, in fact, 12-month subscription tokens, you would wait until the first 12-month token expires and then you would enter another code to extend your membership another 12 months.

    I don't know whether your situation involves the 12-month token subscriptions codes, but I quote the following product description from a currently popular offer for 12-month Game Pass codes for illustrative purposes:

    "This is a twelve-month subscription to Xbox Game Pass. 1 per Microsoft Account Entry per year. If a customer has more than one Xbox Game Pass 12 Month token in their possession, they can hold the additional tokens and enter them in every 12 Months
    from initial date of entry."
  7. danchou0 Win User

    How to renew my "12 Month Prepaid Music Pass"?

    I did it, so I saw "Select your Xbox Music Pass" again.

    I want to renew 12 Month Prepaid Music Pass".

    I don't want to purchase "12-month pass".
  8. [EX] Win User

    Do Microsoft Rewards automatically activate PC Game Pass?

    Hi,

    the codes for subs expire after 12 months.

    I used the sale to get Game pass Ultimate and it shows 2025 - 1 as expiring date for the code.
  9. XBF Diego M Win User

    Xbox game pass 12 months

    Hi Johnny,

    Thank you for posting on the forums today. I'd be happy to provide some information.

    Only the Xbox Live Gold subscription can be stacked up to 36 months. Unfortunately the Xbox Game Pass subscription cannot stack over 12 months.

    You certainly can hold onto the second code and use it when the 12 months cycle expires. Prepaid codes do not have an expiration date. Only promotional codes usually have expirations dates for the codes.

    I hope this helps!
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12-Month Xbox Music Pass Product Code Expiration Terms of Service

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