12 month prepaid card redemption issue

Mob Of The Dead · Apr 20, 2014

It said there was an issue at first but then I got a confirmation email that it works. Its renewed now but the card works like it wasn't redeemed. What happened? Can it be mistaken for a stolen card and can I be banned?

:)

Miss Portia · Apr 20, 2014

xbox live gold

Just so that I fully understand the issue, are you saying that you were charged for a 12 month auto-renewal enough though it was a 12 month prepaid card initially? If so, that's how Prepaid cards work - if there is a credit card associated with the account,
they will convert to an auto-renewing subscription to prevent interruptions to your service.

OCRyzen · Apr 20, 2014

My Prepaid 12M Xbox LIVE card was canceled. Why?

Was the 12 month prepaid card, bought with a Credit Card..??

PR1NCE DARKNESS · Apr 21, 2014

Hello There SnatchThatWeave

I had the same problem about 2 weeks ago when redeeming my
Xbox live gold 12-month membership card. At first i was really puzzled and wanted to know why the code gave me an error message.

Normally when you enter the "25 character code" and you press
"confirm" to active the code. It normally says that the code has been successfully redeemed.

Now for me it gave me an Error Message when redeeming the code. So i contacted
Microsoft chat support and they said the code was already "activated" on my account recently. They then directed me to were i can find my
Xbox live subscription. You can find it by
clicking here.

Now look at the expires on: you can see that the Xbox live gold 12-month membership card was successfully activated. So why did it give me an error message instead of the
code has been successfully redeemed. That`s the same question i asked Microsoft chat support.

They told me This is sometimes related to Xbox live service issues or an
error in our system so if the code has been successfully redeemed you do not have anything to worry about because your not going to get
suspended or banned for this, It`s normally related to an
system error or an Xbox live service issue. You may find this interesting and helpful It`s the Troubleshoot Xbox Live code redemption
issues Article.

PR1NCE DARKNESS

Hello There SnatchThatWeave

I had the same problem about 2 weeks ago when redeeming my
Xbox live gold 12-month membership card. At first i was really puzzled and wanted to know why the code gave me an error message.

Normally when you enter the "25 character code" and you press
"confirm" to active the code. It normally says that the code has been successfully redeemed.

Now for me it gave me an Error Message when redeeming the code. So i contacted
Microsoft chat support and they said the code was already "activated" on my account recently. They then directed me to were i can find my
Xbox live subscription. You can find it by
clicking here.

Now look at the expires on: you can see that the Xbox live gold 12-month membership card was successfully activated. So why did it give me an error message instead of the
code has been successfully redeemed. That`s the same question i asked Microsoft chat support.

They told me This is sometimes related to Xbox live service issues or an
error in our system so if the code has been successfully redeemed you do not have anything to worry about because your not going to get
suspended or banned for this, It`s normally related to an
system error or an Xbox live service issue. You may find this interesting and helpful It`s the Troubleshoot Xbox Live code redemption
issues Article.

Miss Portia

Just so that I fully understand the issue, are you saying that you were charged for a 12 month auto-renewal enough though it was a 12 month prepaid card initially? If so, that's how Prepaid cards work - if there is a credit card associated with the account,
they will convert to an auto-renewing subscription to prevent interruptions to your service.

OCRyzen

Was the 12 month prepaid card, bought with a Credit Card..??

Smwutches

12 month subscriptions are not available through Xbox. There are 12 month prepaid cards for Gold sold in retailers. I'm not sure if there are 12 month cards available for Game Pass or Game Pass Ultimate.

PixelPatch

technically my subscription isnt tied to my card, as it was a prepaid 12 month card.... yet it still tells me i cant remove my card... is this because i added the prepaid card before my month paid with my debit card was finished? so it has effectivley latched
my card onto the prepaid time as well?

12 month prepaid card redemption issue