11/3/14 UPDATE JUST WIPED ALL MY DATA!!!

THEREALPDXMIKE, we asked players to submit their files via Facebook PM, as this allowed players to submit their information privately. Alternatively, players could submit files by sending an e-mail to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

If you are on the most recent version of Jigsaw, and you are still experiencing issues, please write us a private message on Facebook.

In order to make sure that you are on the most recent version of Jigsaw, please open the Charms Bar by using the Windows key+C while you are in the Windows Store and check if there are any pending app updates for you under Settings -> App updates.

It crashes when loading the Leadership control modules, loads the first two and then spins out and freezes when loading the leadership board status for daily challenges. I tried going to Classic Puzzles immediately to see if that staved off the crash but
it doesn't, it still crashes when it would be loading that other stuff in the background.

Well seems pretty odd to have to reply to MICROSOFT via Facebook... since it had been 3 days since things went sideways, with NO response, I uninstalled it and the reinstalled already! I got all of my gold back and although I didn't get my collections back,
I see that they are all marked as download. I downloaded the one I was working on before this fiasco, and it didn't decrease my gold bars.

Game has turned to crap. Lost all progress, gold, downloaded collections, etc.

Crashes every time I start it. Don't have to leave the "main" page to have it crash.

Start it - sit back - it will crash in 10-15 seconds.

Problem started on Nov. 8. About the time the new box appeared for "Other Casual Games".

Of course tapping "Other Casual Games" causes a ERROR. Good job.

All the games that come with Win 8.1 have problems.

We are currently investigating this issue. Can you please send us a private message on Facebook with a link to an upload of your compressed LocalState folder? You can find it under under “C:/Users/{User name}/AppData/Local/Packages/Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe/LocalState”.

We would also appreciate if you could send us your DxDiag via private message.

We are currently investigating this issue. Please do NOT uninstall the game, or you will lose all progress!

We apologize for the inconvenience and thank you for your patience while we investigate this issue.