10k has not been converted to Dollars

Hello. I have 10,000 points that need to be converted to USD (Dollars). I redeemed before May 31st, and It's already June 16th. please help. thanks.

:)

 

Points converted to Money

Thanks, when I check that it just says I have points and zero dollars, has anybody else's been converted to dollars yet?

 

Rewards Credits

Hi,

I have accumulated about 10k rewards credits on my account and have been waiting for them to be converted to dollars and deposited but that hasn't happened, I've had them for well over a week and the 30th of last month came and went and I still don't have
the deposited credits, so I was wondering when exactly that would be done

 

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page. You can also see your deposit as currency from the Microsoft Commerce page. Please note that due to the large volume of deposits,
your deposit will occur around the 15th, including up to a few days before or after that date. These were deposited on the 17th.