10000 reward credits not turned to cash.

I requested a early deposit of 10000 reward points a week ago today, and still haven't received the money on my Xbox. It' also the 30th which is when they would be deposited anyways. I've spoke with Xbox support and was assured they would be deposited today.
Unfortunately they haven't.

:)

 

With Xbox live rewards ending will the myvip vault be refilled?

I have about 500 gems and I wanted to trade them in for the 10000 reward credits but it was out of stock. Will the myvip vault be refilled? If so when? If not do I have to wait for the conversion of Xbox live rewards to Microsoft rewards to see the currency
in my account? If so will it be equal to the 10000 reward credits?

 

xbox live rewards

I have recently looked at my rewards and on my statement is says that 2 lots of 5000 credits have been deposited to my account and I haven't seen any of them please can you help? That's like 10000 credits I've missed and I'm not quite sure how much that
is in cash but its a significant amount

 

It's only possible to request a deposit when you have between 1,000 and 5,000 credits pending. It's just so you can have credits deposited before needing to have 5,000 pending first. Otherwise, credits are scheduled for deposit by the following 15th or 30th
of the month after you get to 5,000. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. So if you got the credits 1 week
ago, they would be scheduled for the April 12 deposit.

 

I see. I wonder why it gives you the option to request a deposit, if you can't receive it. There needs to be more information provided so you know that there's no way you can receive a deposit in less than 30 days if you have a amount of 5000 or more. 2
hours of waiting and chatting with Xbox Live support to get several different answers (which were all wrong) over 10 bucks from a system that's' put into place to encourage people to spend 100's of dollars for 5 or 10 back. Waste of time.

 

Information about how deposits take place is listed in the program's FAQ.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when you received these Credits as pending from your MyRewards page, which will show the specific date these Credits were pending in your account in the MyStatement section of that page.