1000 gems deducted for a 500 gem tier item.

Hello Kerosiv,

Since you redeemed two 500 Gem Reward Credit prizes in the vault, you were charged 1000 gems.

Well, it would seem like 50 gems is equivalent to $1 USD in the MyVIP vault. The price changes a bit if you buy the higher tiered items, such as the $25 visa gift card being 40 gems each dollar. However, in the FAQ, it states that 1 gem will equal 1 Microsoft
rewards point. However, 1000 Microsoft rewards points is equivalent to $1 USD. So it's way better if you spend your gems before they are transferred. If you have 500 gems, that get's you a $10 gift card in the Vault. If it's transferred, that get's you $0.50
in Microsoft rewards points.....

Hello adam457,

Unless another tier is added, since there will be no other tiers to unlock after Overlord, it will not be possible to get gems from tiers. However, there is a general gamerscore gem reward of 2 for every 1000 gamerscore that can continue to be completed.

Hello MattyDCB,

We see that you claimed two 10,000 Credits prizes from the vault for 500 Gems, so 1000 Gems were removed from your account. These transactions will show up as one item in your Gems statement since you were claiming the same prize twice.

Hello CR TROOPER 014,

Since you purchased the same item twice, it shows up as one line item with a single charge of 1000. We see that we have received your claim today (March 13th) for two separate 10,000 Rewards Credits for 500 Gems each (1000 Gems). Since you claimed these
at the same time on the same day, the statement will not generate multiple events for the same item. Apologies for the confusion.