100% Network Packet Loss error

As instructed we restarted the x-box, unplugged and reconnected the router then attempted to select "Test Multi-player connection".

Here are the network stats after doing so:

Download Speed 140 mbps

Upload Speed 12.00 mbps

Packet loss 100%

MTU 1480

Latency 0

*** Ping is not shown ***

All other connections in the home using Wifi (computers, phones, etc.) are working fine with no apparent performance issues. Any suggestions on what else we might try?

:)

 

Error 0x801901f4

Thanks for that info. Please see our Multiplayer Connection troubleshooting guide as it includes steps for issues pertaining to packet loss
under "You have high packet loss". While your packet loss is not currently high, any packet loss can contribute to any network issues you're experiencing.

 

can't connect to xbox live

What is going on with xbox one network connectivity? Even Edge days "server error". I have no connection and 100% packet loss

 

Hey there!

Sorry to hear about the Packet Loss trouble you're having. So that we can get you on the right track with fixing this, please run through all the steps in our

Xbox One Multiplayer Troubleshooter. There's an option in there for packet loss which should help you out

 

I followed each of the steps described in this link.

AFTER completing these steps I get the result I described above ..

Download Speed 140 mbps

Upload Speed 12.00 mbps

Packet loss 100%

MTU 1480

Latency 0

 

are you wired or wireless ? ....either way , switch to the other and see if its any different......you can also try and make a hotspot with your phone and see if its any better.....

 

Also , what modem and router are your using ?

 

Wireless. The overall performance seems fine for all other devices.

The router is one I recently purchased new from Best Buy. It is a Netgear Nighthawk X6.

 

good router , what about the modem you are using ? (brand and model #)

 

It is a Cable modem. Xfinity "Technicolor" is what is says.

 

Says "105+" next to "Technicolor".