100% High Packet Loss -- a glitch in my Xbox's software?

Hello Grizzle Dizzle,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

Hi Grizzle Dizzle,

Greetings!

Thank you for posting in Microsoft Community.

We understand that you are experiencing inconsistent packet loss while running tests on your network. I'm here to help you resolve this issue.



Firstly, I would like to know if your Xbox console connected via wired or wireless? If you're currently connected via wireless you may try to connect your console via wired to have a secured and strong network connection.

Also, how many devices that are using your network connection?

You may preform the troubleshooting steps below:



1. Check your network connection: Make sure that your console is connected to a stable and reliable network connection. You can check your network connection by going to Settings > Network > Network settings on your console.



2. Restart your console: Sometimes, restarting your console can help resolve network issues. To restart your console, press and hold the Xbox button on your controller, select "Restart console," and then select "Restart."



3. Check for updates: Make sure that your console is up to date with the latest software updates. You can check for updates by going to Settings > System > Updates & downloads on your console.



4. Check your router settings: Make sure that your router is configured correctly and that the necessary ports are open for Xbox Live. You can find the necessary ports and instructions on how to open them on the Xbox support website.
Learn more: Network ports used by the Xbox network on the Xbox console | Xbox Support









I hope this information help you to resolve your issue. We look forward for your response.

Thank you,

Microsoft Community Moderator

Hi what is high packet loss it is saying 100% on mine as well

still getting high packet loss at 100% as of Friday 1-2-15

Hello IanGoat,

Thank you for posting on the Xbox forums. We understand that you are experiencing high packet loss on your console. Are any of the other devices in your home affected by packet loss? We have a support article that provides

troubleshooting for this specific error code. Be sure to let us know the results!

Thanks,

Leo