10% refund not showing

April's rebate has been delayed while they fix an issue.

See here for info on refunds:
https://support.microsoft.com/en-us/help/10558/microsoft-account-refunds-for-purchases-and-subscriptions

But unfortunately: "Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. "

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund.

this information can be found on this Microsoft website:

https://support.microsoft.com/en-us/help/10558/microsoft-account-refunds-for-purchases-and-subscriptions

kind regards,

Same here, I purchased the game through Microsoft's website but it doesn't show up in my library on the store for windows 10.

WTF Microsoft... I'm about to call and get a refund...

Item purchased on 10/16/2022..just before midnight

1st refund request on 10/17/2022 using the url https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

1st decline email - 10/19/2022

2nd refund request on the evening of 10/20/2022 using url https://support.xbox.com/forms/request-a-refund

2nd decline email - 10/21/2022

and the purchase is showing at https://account.microsoft.com/billing/orders , along with 2 other purchases I made that night, another set of movies, and a game pre-order. There is also a "Miscellaneous Credit $0.00 Refunded $100.00" from where I used Microsoft Rewards to redeem points for account credit, however that balance was almost completely exhausted. nearly the entirety of the purchase amount of the item I am trying to refund was charged to my card.

Total

$18.99

Paid with

Microsoft account - $0.83,

Credit Card - $18.16